Director, Global Customer Training and Education – Transforming Lives through Innovative Incisionless Surgery and World-Class Education

Introduction to blithequark At blithequark, we are a pioneering medical technology company that is revolutionizing the healthcare landscape through our groundbreaking incisionless surgery solutions. Our mission is to make a profound impact on the lives of millions of people worldwide, and we are committed to achieving this goal through our unwavering dedication to innovation, quality, and patient care. Our culture is a vibrant tapestry of diverse perspectives, skills, and experiences, woven together by our core values of putting our patients first, upholding integrity, fostering a strong team spirit, ensuring the highest quality, and driving innovation. As a global team, we believe in the importance of work-life balance, empowering our employees to pursue their passions and interests outside of work, and providing a flexible and collaborative work environment that encourages creativity, growth, and success. About the Role We are seeking a visionary and results-driven Director of Global Customer Training and Education to lead the development and execution of a world-class training experience for our customers. This role will own the customer education journey end-to-end, whether delivered through our sales force, peer-to-peer programs, or digital platforms. As a key member of our team, you will be responsible for designing and scaling a comprehensive training ecosystem that includes in-person programs, online modules, on-demand content, peer-to-peer learning, and fellows programs. Your expertise will be instrumental in collaborating closely with our Sales, Marketing, Clinical, and Product teams to ensure training is impactful, consistent, and aligned with blithequark's strategic goals. Key Responsibilities Define and execute the global customer training and education strategy, establishing KPIs to measure training effectiveness and customer engagement. Design and implement scalable training programs, including instructor-led in-person training, virtual and hybrid training sessions, peer-to-peer learning experiences, on-demand eLearning modules, and fellowship and advanced user programs. Ensure content is clinically accurate, engaging, and aligned with adult learning principles, by partnering with clinical affairs and key opinion leaders (KOLs). Collaborate with the Director of Global Product & Clinical training, Sales, Clinical, and Marketing teams to align training with commercial goals, and work with product teams to ensure training reflects the latest innovations and updates. Coordinate logistics, scheduling, and delivery of global training events and programs, leveraging digital platforms (e.g., LMS, CRM, Teams) to deliver and track training. Continuously evaluate and adopt new tools and formats to enhance learning experiences, and build strong relationships with key customers, KOLs, and training partners. Collaborate with key customers to co-develop content and programs, and create feedback loops to continuously improve training based on customer insights. Essential Qualifications To be successful in this role, you will need: 10+ years of experience in customer training, education, marketing, sales, and/or commercial enablement, preferably in medical devices, healthcare, or life sciences. Proven experience designing and scaling global training programs, with a strong understanding of adult learning theory, instructional design, and digital learning tools. Exceptional leadership, communication, and cross-functional collaboration skills, with the ability to travel domestically and internationally (approximately 40%). Preferred Qualifications While not required, the following qualifications are preferred: Experience with peer-to-peer and fellowship-based training models. Familiarity with neurosurgery, radiology, or focused ultrasound technologies. Proficiency in LMS platforms, content authoring tools, and data analytics. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Director of Global Customer Training and Education, you will have access to a wide range of learning and development opportunities, including training programs, mentorship, and career advancement possibilities. You will be part of a dynamic and collaborative team, working together to achieve our mission and make a meaningful impact on the lives of our customers. Work Environment and Company Culture Our work environment is fast-paced, innovative, and collaborative, with a strong focus on teamwork, creativity, and problem-solving. We believe in empowering our employees to take ownership of their work, and providing the resources and support needed to succeed. Our company culture is built on our core values, and we strive to create an inclusive and diverse work environment that reflects the communities we serve. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a salary, bonus, and benefits. Our perks and benefits include flexible working hours, remote work options, professional development opportunities, and a comprehensive benefits package. We believe in recognizing and rewarding our employees for their hard work and contributions, and providing a positive and supportive work environment that fosters growth and success. Conclusion If you are a motivated and experienced professional looking to make a meaningful impact in the healthcare industry, we encourage you to apply for the Director, Global Customer Training and Education role at blithequark. This is a unique opportunity to join a pioneering medical technology company, and contribute to the development and execution of a world-class training experience for our customers. With a strong focus on innovation, quality, and patient care, we are committed to transforming the lives of millions of people worldwide. Join us on our mission to make a difference, and apply today to become a part of our dynamic and collaborative team. Apply for this job