**Director of Customer & Community Marketing / Live Chat Agent – US REMOTE at blithequark**

Are you a marketing visionary with a passion for delivering exceptional customer experiences and building strong community relationships? Do you thrive in a dynamic, remote work environment where creativity and innovation are encouraged? If so, we invite you to join blithequark as our Director of Customer & Community Marketing / Live Chat Agent, where you'll play a pivotal role in shaping the future of customer engagement and community building. **About blithequark** blithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction above all else. We're committed to creating a work environment that fosters growth, creativity, and inclusivity, where our team members can thrive and make a meaningful impact. As a leader in our industry, we're dedicated to pushing the boundaries of what's possible and delivering exceptional results that exceed our customers' expectations. **Job Summary** As our Director of Customer & Community Marketing / Live Chat Agent, you'll be responsible for developing and executing innovative marketing strategies that drive customer satisfaction, engagement, and loyalty. You'll lead our live chat team, ensuring high-quality service and effective communication, while fostering an interactive community around our brand. Your vision, leadership, and expertise will play a critical role in helping us maintain our commitment to exceptional service and customer engagement. **Responsibilities** As our Director of Customer & Community Marketing / Live Chat Agent, you'll have the following key responsibilities: * **Develop and Implement Customer and Community Marketing Strategies**: Create and execute innovative marketing strategies that align with overall business goals, enhancing customer satisfaction and community engagement. * **Lead and Manage the Live Chat Team**: Ensure high-quality service and effective communication, while fostering a positive and productive team environment. * **Analyze Customer Interactions and Feedback**: Continuously improve community engagement and customer satisfaction by analyzing customer interactions and feedback. * **Collaborate with Cross-Functional Teams**: Work with cross-functional teams to create campaigns and content that resonate with our audience, driving engagement and loyalty. * **Monitor Industry Trends and Best Practices**: Stay up-to-date with the latest industry trends and best practices, enhancing the customer experience and community initiatives. * **Report on Marketing Strategy Effectiveness**: Provide insights and recommendations for improvement, ensuring our marketing strategies are aligned with business goals. * **Act as a Brand Ambassador**: Maintain strong relationships with community members and stakeholders, promoting our brand values and mission. **Requirements** To be successful in this role, you'll need: * **Bachelor's Degree in Marketing, Communications, Business Administration, or Related Field**: A degree in a relevant field, with a strong foundation in marketing principles and practices. * **5+ Years of Experience in Customer Marketing, Community Management, or Related Roles**: Proven experience in customer marketing, community management, or related roles, with a track record of driving customer engagement strategies. * **Proven Track Record of Leading Teams and Driving Customer Engagement Strategies**: Demonstrated leadership skills, with a proven ability to drive customer engagement strategies and lead high-performing teams. * **Strong Understanding of Live Chat Tools and Customer Service Best Practices**: A deep understanding of live chat tools and customer service best practices, with the ability to analyze and improve customer interactions. * **Exceptional Communication and Interpersonal Skills**: Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with community members and stakeholders. * **Analytical Mindset with the Ability to Interpret Data and Metrics**: An analytical mindset, with the ability to interpret data and metrics, and provide insights and recommendations for improvement. * **Self-Motivated and Able to Work Collaboratively in a Remote Environment**: Self-motivated and able to work collaboratively in a remote environment, with a strong ability to communicate and collaborate with team members. **What We Offer** As a member of our team, you'll enjoy: * **Competitive Salary and Benefits Package**: A competitive salary and benefits package, including health insurance, retirement savings, and paid time off. * **Opportunities for Professional Growth and Development**: Opportunities for professional growth and development, including training, mentorship, and career advancement. * **Flexible Work Arrangements**: Flexible work arrangements, including remote work options and flexible hours. * **Collaborative and Inclusive Work Environment**: A collaborative and inclusive work environment, where creativity and innovation are encouraged. * **Recognition and Rewards**: Recognition and rewards for outstanding performance, including bonuses and promotions. **How to Apply** If you're a motivated and innovative marketing professional with a passion for customer engagement and community building, we invite you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are dedicated to creating a work environment that is inclusive, respectful, and supportive of all employees. Apply for this job