Director of Professional Service Engineering

Join us as we scale our business by building on our tremendous success around the world. The massive database market is going to double over the next few years and TiDB is a global player positioned as a major disruptor with TiDB Database and Database as a Service offering. TiDB is an open-source, cloud-native, distributed SQL database for elastic scale and real-time analytics. Large and high-growth organizations in markets as varied as financial services, logistics, gaming, e-commerce and software as a service have successfully deployed and expanded their TiDB footprint on mission-critical applications. Our strong open-source community roots (39,500+ stars on GitHub), innovative products and inclusive culture draw passionate and dedicated people to our company. Learn more about TiDB careers and join our team to be at the forefront of innovation and growth. Responsibilities • Lead the implementation and deployment of database solutions at client sites. Configure databases, optimize performance, data migration, and ensure seamless integration with existing systems and applications. • Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures. Collaborate with internal teams to escalate and resolve complex technical issues promptly. • Engage with clients to understand their business objectives, challenges, and technical requirements. Provide expert guidance and recommendations on database architecture, configuration, and best practices. • Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively. • Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences. • Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success. Qualifications • Bachelor's degree or higher in computer science or a related field from a nationally accredited institution. • 3 years or more of experience in database technical support or related roles. • Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle; experience with NoSQL, NewSQL, or related technologies is a plus. • Familiarity with Linux/Unix operating systems, understanding of common database business system architectures, and strong experience in troubleshooting and handling major faults. • Strong ability to learn quickly, excellent problem analysis and resolution skills, and the ability to work in a multi-threaded environment; capable of handling urgent situations proactively. • Excellent communication skills, a strong sense of work responsibility, and a collaborative spirit within the team. We encourage people from underrepresented groups to apply. Come advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. TiDB also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at TiDB. Apply tot his job