Director of Training and Education

Director of Training and Education United States Employment Type Full time Location Type Remote Department Clinical Overview Application Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About the Role Solace is transforming healthcare by ensuring every patient who wants a health advocate can access one. As we scale, we're seeking an exceptional Director of Training and Education to build and lead an all-encompassing initial and longitudinal training and educational program for a rapidly scaling advocate service. Reporting directly to our Chief Medical Officer, you will ensure that advocates are well trained and that the technology supporting them provides an exemplary learning experience. This role combines educational and product expertise, strategic thinking, operational leadership, and the ability to work cross-functionally across the organization to create a best-in-class educational experience. About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series B startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and Signalfire. Our fully remote U.S. team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Read more in our Wall Street Journal funding announcement here. What You'll Do • Lead the end-to-end development of Solace’s training for a rapidly scaling advocacy service already creating national impact • Evaluate what technology and support is required to optimally deliver an informative initial training experience, both synchronously and asynchronously, that allows advocates to begin in their role with confidence • Working with clinical SMEs, develop continuous feedback loops that illuminate advocate pain points and develop training solutions to broaden knowledge and abilities • Engage in continuous quality improvement, collecting and analyzing advocate feedback about what is going well, what is not, and developing novel solutions to ensure the right information is being provided at the right time • Partner with the clinical, product, recruiting, and data teams cross-functionally to understand the impact of excellent training on advocate retention • Develop a longitudinal educational program that targets tenured advocates and allows them to seamlessly improve as Solace grows into new markets and patient populations What You Bring • Minimum 5 years of experience developing, implementing, and scaling virtual training programs • Experience in healthcare, digital health, or adjacent industries strongly preferred; experience working within the product vertical of a company is highly desired; within the product vertical of a startup is a huge plus • Experience with and knowledge of the healthcare sector and the particular needs of healthcare employees around training and education, and how those differ from non-clinical employees • Experience developing quality feedback assessments, developing feedback loops, and operationalizing continuous change • Experience with cross-functional team leadership and the ability to persuade, motivate, and influence • Ability to translate clinical and operational information into a compelling educational experience, background as a licensed clinician is a plus • Ability to build from scratch, manage multiple priorities, adapt quickly to evolving organizational needs, and effectively work autonomously • Genuine passion for education, with excitement about leveraging technology to transform how training is delivered Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to [email protected] or [email protected]. Apply tot his job