**Director, Partner & Customer Service (Remote) – Crafting Exceptional Experiences at arenaflex**

At arenaflex, we're not just a company – we're a community that's passionate about delivering extraordinary experiences to our customers and partners. As a leader in the industry, we're committed to fostering a culture of connection, innovation, and growth. We're now seeking a talented Director, Partner & Customer Service to join our team and help shape the future of customer experience. **About arenaflex** arenaflex is a dynamic organization that's dedicated to creating a world where people come together to share moments of joy, connection, and inspiration. Our mission is to inspire and nurture the human spirit – one cup at a time. We're known for our commitment to quality, sustainability, and social responsibility, and we're proud to be a leader in the industry. **The Role** As a Director, Partner & Customer Service, you'll be responsible for leading the strategy, planning, and operations of our global contact centers and related functions. You'll work closely with our teams to develop and implement world-class customer and partner experiences, leveraging innovative work methodologies, process improvements, technology, and analytics & insights to drive exceptional results. **Key Responsibilities** * Model leadership behaviors that are grounded in arenaflex's Mission and Values, driving engagement, development, and performance of all team members * Set goals and actively provide partners with coaching, feedback, and development opportunities to ensure their growth and success * Identify, understand, and align with customer needs, developing strategy, plans, budgets, and delivering world-class operations and services * Establish, measure, and continuously improve metrics, including customer and partner experience, service levels, quality, and financials * Lead initiatives to identify and eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities, and consistently deliver exceptional customer/partner experiences * Seamlessly integrate business changes into all aspects of contact center operations, ensuring a smooth and efficient transition **Requirements** * 10 years' experience leading contact centers and/or customer experience centers * 5+ years' experience leading contact centers in an outsourced environment (preferred) * Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology * Experience developing and implementing operations improvement strategies for global contact centers * Comfortable with a fast-paced environment and all aspects of change management * Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers * Experience leading transformation and continuous improvement initiatives * Progressive experience with storytelling/communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration * Experience leveraging Lean, Six Sigma, or similar methodologies * Demonstrated track record of results and improvements * Master's degree (preferred) **What We Offer** * Competitive pay and benefits package, including 100% tuition coverage through our arenaflex College Achievement Plan * Health coverage with a variety of plans to choose from * Stock & savings programs like our equity reward program, Bean Stock * Flexible scheduling and opportunities for paid time off * A comprehensive compensation and benefits package that's designed to support your well-being and success **Work Environment** * As a remote employee, you'll have the flexibility to work from anywhere, with the option to work from our office in the greater Seattle area up to two days per week * Our office is a vibrant and dynamic space that's designed to foster collaboration, creativity, and connection * We're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences **How to Apply** If you're passionate about delivering exceptional experiences and leading a team of talented professionals, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that outlines your experience, skills, and qualifications. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. We believe that diversity and inclusion are essential to our success and are proud to be an employer of choice for people of color, women, LGBTQIA+, veterans, and persons with disabilities. **Accommodations** If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected]. **Apply Now** Don't miss this opportunity to join our team and help shape the future of customer experience. Apply now and take the first step towards a rewarding and challenging career at arenaflex. Apply Job! For more such jobs please click here! Apply for this job