**Director, Partner & Customer Service (Remote) - Join arenaflex in Shaping Exceptional Customer and Partner Experiences**

At arenaflex, we're not just a company - we're a community that's passionate about delivering extraordinary customer and partner experiences. As a leader in our industry, we're committed to fostering a culture of connection, innovation, and growth. We're now seeking a talented Director, Partner & Customer Service to join our team and help shape the future of customer experience. **About arenaflex** arenaflex is a global leader in the industry, known for our commitment to excellence, our passion for innovation, and our dedication to our customers and partners. We're a company that's always pushing the boundaries of what's possible, and we're looking for like-minded individuals to join our team. **The Role** As a Director, Partner & Customer Service, you'll be responsible for leading the strategy, planning, operations, delivery, programs, financials, and continuous improvement of world-class customer and partner experiences through multi-disciplinary global contact centers and related functions. This includes oversight of outsourced contact center functions while leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional partner and customer experiences and operational excellence. **Key Responsibilities** * Model leadership behaviors that are grounded in arenaflex's Mission and Values * Drive the engagement, development, and performance of all members of the team * Set goals and actively provide partners with coaching, feedback, and development opportunities * Identify, understand, and align with customer needs and develop strategy, plans, budgets, and deliver world-class operations and services * Establish, measure, and continuously improve metrics, including customer and partner experience, service levels, quality, and financials * Lead initiatives to identify and eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities, consistently deliver exceptional customer/partner experiences, and seamlessly integrate business change(s) into all aspects of contact center operations **Essential Qualifications** * 10 years' experience leading contact centers and/or customer experience centers * 5+ years' experience leading contact centers in an outsourced environment (preferred) * Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology * Experience developing and implementing operations improvement strategies for global contact centers * Comfortable with a fast-paced environment and all aspects of change management * Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers * Experience leading transformation and continuous improvement initiatives * Progressive experience with storytelling/communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration * Has experience leveraging Lean, Six Sigma, or similar methodologies * Demonstrated track record of results and improvements * Master's degree (preferred) **Preferred Qualifications** * Experience working in a remote or hybrid work environment * Familiarity with arenaflex's products and services * Experience working with diverse teams and populations **What We Offer** * Competitive compensation and benefits package, including 100% tuition coverage through our arenaflex College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock * Flexible scheduling and opportunities for paid time off * A comprehensive benefits package that includes: + 100% tuition coverage through our arenaflex College Achievement Plan + Health coverage with a variety of plans to choose from + Stock & savings programs like our equity reward program, Bean Stock + Flexible scheduling and opportunities for paid time off * A dynamic and supportive work environment that encourages growth and development * Opportunities to work on high-impact projects and initiatives that drive business results * A collaborative and inclusive team culture that values diversity, equity, and inclusion **Work Environment and Culture** * arenaflex is committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences * We believe that this enables us to better meet our mission and values while serving customers throughout our global communities * People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply * Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances * arenaflex is committed to offering reasonable accommodations to job applicants with disabilities **How to Apply** If you're a motivated and experienced leader who is passionate about delivering exceptional customer and partner experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, advancement, and professional development. **Contact Us** If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! For more such jobs please click here! Apply for this job