**Director, Partner & Customer Service (Remote) – Join arenaflex in Shaping Exceptional Customer and Partner Experiences**

At arenaflex, we're not just a company – we're a community that's passionate about delivering exceptional customer and partner experiences. As a leader in our industry, we're committed to fostering a culture that's guided by our values and driven by our mission to inspire and delight our customers. We're now seeking a talented Director, Partner & Customer Service to join our team and help us shape the future of customer experience. **A Brief Introduction to arenaflex** arenaflex is a dynamic and innovative organization that's dedicated to creating a world-class customer experience. We're a company that's passionate about people, and we believe that our employees are the key to our success. We're committed to fostering a culture that's inclusive, diverse, and welcoming, and we're proud to be an equal opportunities employer. **The Role: Director, Partner & Customer Service** We're seeking a seasoned leader to join our team as a Director, Partner & Customer Service. As a key member of our leadership team, you'll be responsible for developing and implementing strategies that drive exceptional customer and partner experiences across our global contact centers. You'll work closely with our teams to design and implement world-class operations, leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional results. **Key Responsibilities:** * Model leadership behaviors that are grounded in arenaflex's Mission and Values, driving the engagement, development, and performance of all members of the team. * Set goals and actively provide partners with coaching, feedback, and development opportunities to ensure they have the skills and knowledge needed to succeed. * Identify, understand, and align with customer needs, developing strategy, plans, budgets, and delivering world-class operations and services. * Establish, measure, and continuously improve metrics, including customer and partner experience, service levels, quality, and financials. * Lead initiatives to identify and eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities, consistently deliver exceptional customer/partner experiences, and seamlessly integrate business change(s) into all aspects of contact center operations. * Collaborate with cross-functional teams to drive business growth and improve operational efficiency. * Develop and implement operations improvement strategies for global contact centers, leveraging Lean, Six Sigma, or similar methodologies. * Build, scale, and lead large teams, including outsource agents, and develop leaders and managers. * Communicate complex ideas and concepts to diverse audiences, using storytelling and adjusting communication style to create relatable content. **Essential Qualifications:** * 10 years' experience leading contact centers and/or customer experience centers. * 5+ years' experience leading contact centers in an outsourced environment (preferred). * Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology. * Experience developing and implementing operations improvement strategies for global contact centers. * Comfortable with a fast-paced environment and all aspects of change management. * Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers. * Experience leading transformation and continuous improvement initiatives. * Experience leveraging Lean, Six Sigma, or similar methodologies. * Demonstrated track record of results and improvements. **Preferred Qualifications:** * Master's degree. * Experience working in a remote or hybrid work environment. * Familiarity with arenaflex's products and services. **What We Offer:** * Competitive compensation and benefits package, including 100% tuition coverage through our arenaflex College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. * Flexible scheduling and opportunities for paid time off. * A comprehensive benefits package that includes: + Health coverage with a variety of plans to choose from. + 100% tuition coverage through our arenaflex College Achievement Plan. + Stock & savings programs like our equity reward program, Bean Stock. + Flexible scheduling and opportunities for paid time off. * A dynamic and inclusive work environment that's committed to diversity, equity, and inclusion. * Opportunities for professional growth and development, including training and education programs. * A chance to work with a talented and passionate team that's dedicated to making a difference. **Why Join arenaflex?** * We're a company that's passionate about people and committed to creating a world-class customer experience. * We offer a comprehensive benefits package that includes competitive compensation, flexible scheduling, and opportunities for paid time off. * We're committed to diversity, equity, and inclusion, and we're proud to be an equal opportunities employer. * We offer opportunities for professional growth and development, including training and education programs. * We're a dynamic and inclusive work environment that's dedicated to making a difference. **How to Apply:** If you're a seasoned leader with a passion for delivering exceptional customer and partner experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunities Employer:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and welcoming, and we're proud to be an equal opportunities employer. Apply for this job