**Director, Partner & Customer Service (Remote) – Lead the Way in Delivering Exceptional Experiences at arenaflex**

At arenaflex, we're not just a company – we're a community that's passionate about creating meaningful connections with our customers and partners. We're on a mission to revolutionize the way we interact with each other, and we're looking for a talented leader to join our team as a Director, Partner & Customer Service. If you're a seasoned professional with a passion for delivering world-class customer and partner experiences, we want to hear from you! **About arenaflex** arenaflex is a dynamic and innovative company that's dedicated to pushing the boundaries of what's possible. We're a global leader in our industry, with a reputation for excellence and a commitment to making a positive impact on the world. Our team is made up of talented individuals from diverse backgrounds and experiences, and we're passionate about creating a workplace that's inclusive, supportive, and empowering. **The Role** As a Director, Partner & Customer Service at arenaflex, you'll be responsible for leading the strategy, planning, operations, delivery, programs, financials, and continuous improvement of world-class customer and partner experiences through multi-disciplinary global contact centers and related functions. This includes oversight of outsourced contact center functions while leveraging innovative work methodologies, process improvements, technology, and analytics & insights to deliver exceptional partner and customer experiences and operational excellence. **Key Responsibilities** * Model leadership behaviors that are grounded in arenaflex's Mission and Values * Drive the engagement, development, and performance of all members of the team * Set goals and actively provide partners with coaching, feedback, and development opportunities * Identify, understand, and align with customer needs and develop strategy, plans, budgets, and deliver world-class operations and services * Establish, measure, and continuously improve metrics, including customer and partner experience, service levels, quality, and financials * Lead initiatives to identify and eliminate root causes for customer/partner pain points, scale operations through standardized processes and industry-leading digital capabilities, consistently deliver exceptional customer/partner experiences, and seamlessly integrate business change(s) into all aspects of contact center operations **What We're Looking For** * 10 years' experience leading contact centers and/or customer experience centers * 5+ years' experience leading contact centers in an outsourced environment (preferred) * Progressive experience in designing and implementing world-class partner and customer experiences through people, process, and technology * Experience developing and implementing operations improvement strategies for global contact centers * Comfortable with a fast-paced environment and all aspects of change management * Progressive experience in building, scaling, and leading large teams (including outsource agents) and developing leaders and managers * Experience leading transformation and continuous improvement initiatives * Progressive experience with storytelling/communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration * Has experience leveraging Lean, Six Sigma, or similar methodologies * Demonstrated track record of results and improvements * Master's degree (preferred) **What We Offer** * Competitive pay and benefits package, including 100% tuition coverage through our arenaflex College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock * Flexible scheduling and opportunities for paid time off * A comprehensive compensation and benefits package that includes: + 100% tuition coverage through our arenaflex College Achievement Plan + Health coverage with a variety of plans to choose from + Stock & savings programs like our equity reward program, Bean Stock + Flexible scheduling and opportunities for paid time off * A dynamic and inclusive work environment that's passionate about creating meaningful connections with our customers and partners * Opportunities for career growth and development, including training and mentorship programs * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and empowering for all **Work Environment and Culture** * arenaflex is committed to creating a workplace that's inclusive, supportive, and empowering * We're a global company with a diverse team of talented individuals from all over the world * We're passionate about creating a workplace that's fun, dynamic, and inspiring * We offer flexible scheduling and opportunities for paid time off to help you balance your work and personal life * We're committed to making a positive impact on the world, and we're looking for talented individuals who share our values and passion for creating meaningful connections with our customers and partners **How to Apply** If you're a seasoned professional with a passion for delivering world-class customer and partner experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering for all. We believe that diversity and inclusion are essential to our success, and we're looking for talented individuals who share our values and passion for creating meaningful connections with our customers and partners. **Accommodations** arenaflex is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [insert contact information]. Apply for this job