Director, Product Management (AI Agents)

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. Nextiva is at the forefront of redefining customer engagement with AI-powered communication solutions. We are looking for a Director of Product Management, AI Agents Platform to lead the strategic vision, development, and go-to-market execution of our next-generation agentic platform — enabling intelligent, multi-channel AI agents that deliver seamless communication experiences for businesses. This is a high-impact leadership role driving the evolution of Nextiva's AI capabilities. You will oversee the product lifecycle for the AI Agent Platform, bridging innovation from our engineering teams with market needs across sales, marketing, and customer success. Key Responsibilities: Strategic Leadership • Define and drive the product vision, strategy, and roadmap for Nextiva's AI Agent Platform, focusing on scalable, modular agentic solutions. • Lead and mentor a team of product managers across the AI product portfolio. • Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals. • Establish clear success metrics for adoption, engagement, and business impact of AI-driven products. Product Development & Market Expertise • Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures. • Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS). • Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents. • Stay at the forefront of AI innovation — understanding emerging technologies, tools, and frameworks in the agentic and LLM space. Cross-Functional Collaboration • Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization. • Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions. • Ensure internal teams are equipped to position, demo, and sell AI agent products effectively. • Drive collaboration on documentation, enablement, and customer education for AI product launches. Customer & Market Engagement • Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience. • Act as a customer-facing evangelist for Nextiva's AI capabilities — participating in client meetings, product demos, and industry events. • Build strategic relationships with external partners and platforms in the AI ecosystem. Qualifications • 10+ years of product management experience, with at least 4+ in a leadership capacity overseeing AI, SaaS, or communication platform products. • Strong understanding of agentic AI systems, LLM orchestration, and enterprise AI deployment. • Proven success leading cross-functional teams and scaling products in complex, global environments. • Experience working in customer-facing roles; able to articulate complex technology in simple, outcome-driven narratives. • Background in UCaaS, CCaaS, or communication-centric software products strongly preferred. • Excellent communication and leadership skills with the ability to bridge technical and business domains. • Bachelor's degree in Computer Science, Engineering, or related field; MBA or advanced degree preferred. What You'll Bring • A passion for AI-driven customer engagement and automation. • The ability to translate vision into strategy — and strategy into execution. • A growth mindset and a collaborative leadership style. • Comfort operating in a fast-paced, globally distributed organization. Nextiva DNA (Core Competencies) Nextiva's most successful team members share common traits and behaviors: • Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. • Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. • Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $160,000-$255,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range. • Health - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage • Insurance - Life, disability, and supplemental indemnity plans • Work-Life Balance ⚖️ - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays • Financial Security - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA • Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives • Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-MS1 #LI-Remote Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog. Apply tot his job