Director, Records Management

Description Position at loanDepot Position Summary: Responsible for leading the records management team in developing, implementing, and maintaining an enterprise-wide records program that ensures compliance with legal, regulatory, and business requirements. This position plays a key role in ensuring that all physical and electronic records across the mortgage lending and servicing lifecycle are properly retained, protected, and disposed of in accordance with company policy and applicable laws. The ideal candidate will serve as a records management subject matter expert and have a strong understanding of mortgage operations, data governance, and risk management and will collaborate cross-functionally with business units, Enterprise Risk, Privacy, Compliance, Legal, and IT teams to drive a consistent, sustainable records management culture. Responsibilities: • Designs, implements, and manages the company's Record Management Program, including policies, schedules, and procedures aligned with regulatory and operational requirements. • Maintains and updates the enterprise records retention schedule in coordination with Legal, Compliance, and business units to ensure alignment with privacy requirements and regulatory mandates. Documents justifications for keeping information longer than required by law or regulation, as needed. • Leads business units in the classification, storage, retention, and secure destruction of records across physical and electronic repositories in partnership with IT. Provides day-to-day support in resolving record-related issues. • Coordinates with business units and IT to ensure consistent application of retention controls in enterprise systems. • Develops and delivers user-friendly guidance, communications, and training for employees on records retention, information handling, and secure destruction. • Promotes a culture of accountability and continuous improvement in records handling practices. • Conducts periodic self-assessments, control testing, and monitoring of retention activities to confirm adherence to policy and identify areas of improvement. Provides reporting to senior leadership, business leadership, records coordinators, and employees. • Supports responses to regulatory exams, incident response planning (e.g., data breaches or litigation holds) and internal/external audits related to records management. • Collaborates with Enterprise Risk, Privacy, Compliance, IT and front-line risk teams to identify and mitigate records related risks timely. Prepares metrics, dashboards, and reports for Enterprise Risk Management and senior leadership on compliance trends and risk exposures. • Partners with IT to manage records management tools as appropriate. • Develops records management budget to support ongoing records management activities (e.g. shredding vendors/contracts, off site storage.) • Oversees and evaluates third-party storage vendor relationships for offsite physical storage and digital archiving, ensuring compliance with data protection standards and secure record destruction protocols for legacy and go forward records. • Manages inventory and retrieval of stored records with third parties, partnering with business lines to support tracking, deletion requests, and documentation of sensitive information. • Collaborates with vendor management to define contractual obligations for handling business records, including identification, categorization, and secure disposal of sensitive data. • Researches emerging regulations, technology trends, and industry best practices in records and information governance. • Leads and supports projects to improve lifecycle management, data minimization and automation as appropriate. Identifies opportunities to automate retention and destruction processes to improve efficiency and reduce manual effort. • Performs other duties and projects assigned. Requirements • Bachelor's Degree in Information Management, Business Administration, Risk Management, or related field required, and a minimum of ten (10) + years of risk-related roles within the financial services industry. • Minimum of seven (7) + years of records and information management experience, preferably within financial services, mortgage lending, or servicing industries. • Experience developing and maintaining retention schedules and policies aligned with state/federal mortgage regulations (e.g., CFPB, FHA, Fannie Mae/Freddie Mac, GLBA). • Strong knowledge of records management principles, electronic document management systems, and data retention requirements. • Familiarity with privacy and data protection regulations (GLBA, CCPA, SEC, etc.) • Certified Records Manager (CRM), Information Governance Professional (IGP), Certified Information Privacy Professional (CIPP) preferred. Why work for #teamloanDepot: • Aggressive compensation package based on experience and skill set. • Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive. • Work with other passionate, purposeful, and customer-centric people. • Extensive internal growth and professional development opportunities including tuition reimbursement. • Comprehensive benefits package including Medical/Dental/Vision. • Wellness program to support both mental and physical health. • Generous paid time off for both exempt and non-exempt positions. About loanDepot: loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $90,000 and $159,500. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location. We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply tot his job