Director Revenue Operations - Remote (USA)
About Us: Hyperscayle is a revenue operations advisory and implementation firm. We help companies grow and scale by streamlining how marketing and sales work together across the lead-to-cash lifecycle. We implement best-in-class marketing automation and CRM systems and offer strategic advice to make processes better so that people across teams can measure and improve how they impact revenue. We have expertise in a wide range of marketing and sales technologies, including all parts of the Salesforce and HubSpot ecosystems, Openprise, and Marketo. Our client, a rapidly growing organization in the healthcare and multi-site healthcare services industry, is seeking a Director of Revenue Operations.This role will start as an individual contributor with the opportunity to build this department out as the business needs expand. In addition, this person will coordinate closely with Marketing and Market Intelligence resources to align efforts and support growth. This person will work proactively to create the conditions for our go-to-market team that will drive increased revenue growth through the delivery of processes and tools to make the team more effective and detailed analyses that make the team smarter. They will need to work at a strategic level to identify opportunities that will improve operations across our revenue teams and work at a tactical level, putting the systems and tools in place to accurately measure the entire revenue lifecycle (sales, marketing and customer success). Ultimately this role leads the effort to provide the processes, tools and insights that will enable the revenue teams to make better decisions. Key Responsibilities: • RevOps Administration: Manage and configure the RevOps platforms, including user setup, profiles, roles, customization of objects, fields, record types, page layouts, and validations. • Data Management: Perform data imports, exports, and updates using data loader and other tools. Ensure data integrity and cleanliness by managing duplicate records and executing data cleansing activities. • User Support and Training: Provide technical support to business users, troubleshoot issues, and deliver training sessions to enhance user proficiency. • System Maintenance: Conduct regular system maintenance tasks, including security reviews, release management, and system upgrades. • Process Automation: Develop and implement automation solutions using workflows, process builders, and flows to streamline business processes. • Collaboration: Work closely with cross-functional teams including Sales, Marketing, and Customer Service to gather requirements and translate them into solutions. • Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures. • Reporting: Update existing runbooks and dashboards to monthly and quarterly goals, provide business insights based on data changes highlighted by reporting, build custom reports as needed to support business users. • Lead: be a business partner to the go-to-market teams and provide strategic, data driven recommendations and insights to help improve go-to-markets processes (including playbooks) and other operational processes. Professional Qualifications: • Bachelor's degree required • 7-10 years of experience working within a Revenue Operations function with a middle-market/enterprise sales cycle. • Prior experience working in a growth stage company, PE-backed experience a plus. • Prior experience leading process design and process improvement efforts. • Proficiency in Salesforce and Hubspot configuration, including workflows, process builder, validation rules, and data management tools. • Strong analytical and problem-solving skills with the ability to interpret business needs and translate them into technical solutions. • Excellent verbal and written communication skills, with the ability to interact with stakeholders at all levels. • Ability to work collaboratively in a team environment and manage multiple tasks simultaneously. Leadership Competencies: • A builder, excited about the opportunity to create a capability from the ground up. • Process Oriented • Entrepreneurial spirit with a bias for action • Collaborative leadership style with a strong sense of ownership • Resilient and adaptive in navigating complex partner environments Why Hyperscayle? We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know. Compensation: • Highly competitive compensation package including base salary and performance bonus. • Comprehensive benefits included. We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Hyperscayle is an Equal Opportunity Employer. Apply tot his job