Director, Technical Account Management

Make a difference here. UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions. Founded and operated by security practitioners with decades of experience, the UltraViolet Cyber security-as-code platform combines technology innovation and human expertise to make advanced real-time cybersecurity accessible for all organizations by eliminating risks of separate red and blue teams. By creating continuously optimized identification, detection, and resilience from today’s dynamic threat landscape, UltraViolet Cyber provides both managed and custom-tailored unified security operations solutions to the Fortune 500, Federal Government, and Commercial clients. UltraViolet Cyber is headquartered in McLean, Virginia, with global offices across the U.S. and in India. As a Director of the Technical Account Management (TAM) team, you will act as the primary technical liaison and trusted advisor for our clients, ensuring the successful delivery of our MDR & SOC services. You will bridge the gap between our security operations teams and the customer, helping to align security initiatives with business goals while fostering long-term client relationships. This role will be hyper focused on identifying SOC data and metrics to navigate value to the customer. What You'll Do: • Serve as the primary technical point of contact for assigned client accounts, enabling successful delivery of services. • Partner with Account Manager to ensure ongoing customer satisfaction and alignment to customer requirements and expectations. • Develop a deep understanding of each client’s environment, business goals, and cybersecurity needs. • Proactively manage service delivery, including onboarding, reporting, monthly operating reviews, quarterly business reviews (QBRs), and technical escalations. Track action items, risks, and issues to closure. • Track metrics and KPIs to measure client health and ensure service-level agreement (SLA) compliance. Prepare and present service delivery metrics to customers on a recurring business rhythm. • Coordinate with internal teams (SOC, Engineering, etc.) to ensure high-quality service delivery and timely resolution of inquiries and issues. • Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. • Interpret and explain technical findings, threat reports, and incident analysis in a way that aligns with the client’s business context. • Provide guidance on security best practices, compliance requirements, and risk mitigation strategies. • Serve as customer advocate with internal stakeholders to ensure voice of the customer is shared, assessed and addressed by internal parties. • Escalate customer issues to management when appropriate. • Help drive expansion of new services and capabilities by identifying opportunities for client growth. • Support renewal and upsell opportunities in coordination with account management and sales teams. • Manage TAM team including team leadership and definition of TAM processes. What You Have: • 5+ years of experience in a Technical Account Manager, Security Analyst, or similar client-facing cybersecurity role. • Strong understanding of cybersecurity principles, technologies, and industry standards (e.g., SIEM, EDR, firewalls, IDS/IPS, vulnerability management). • Excellent communication skills—both written and verbal—with the ability to present complex technical information to both technical and non-technical audiences. • Experience managing enterprise clients or accounts in a managed services environment. • Knowledge of compliance frameworks (e.g., NIST, ISO 27001, PCI-DSS, HIPAA). • Ability to manage multiple client relationships and projects simultaneously. • Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field • Industry certifications such as CISSP, CISM, CompTIA Security+, or equivalent. • Familiarity with major SIEM platforms (Splunk, Sentinel, etc.) • Previous experience at an MSSP or MDR services provider. What We Offer: • 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed • Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment) • Group Term Life, Short-Term Disability, Long-Term Disability • Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness • Participation in the Discretionary Time Off (DTO) Program • 11 Paid Holidays Annually UltraViolet Cyber maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect our company's differing products, services, industries and lines of business. Candidates are typically placed into the range based on the preceding factors. We sincerely thank all applicants in advance for submitting their interest in this position. We know your time is valuable. UltraViolet Cyber welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status. If you want to make an impact, UltraViolet Cyber is the place for you! Apply tot his job