Ecommerce Customer Service Manager (Amazon & Shopify) (Remote)
Are You a Customer-Focused Sales Leader? We're on the lookout for a results-oriented Ecommerce Customer Service & Sales Manager who excels in delivering exceptional customer experiences and driving sales conversions. If you're an Amazon and Shopify pro with a sharp focus on Customer Satisfaction (CSAT) and conversion rates, and have familiarity with tools like Re:amaze, this is your chance to shine! What You'll Do • Lead the Team: Inspire, manage, and develop a high-performing customer service team to deliver top-notch support and ensure every interaction drives satisfaction and results. • Boost Customer Satisfaction (CSAT): Monitor and improve customer happiness by resolving inquiries quickly, accurately, and with a personal touch. • Drive Conversion Rates: Leverage customer interactions to identify upselling and cross-selling opportunities, turning inquiries into revenue. • Fulfillment Operations: Ensure smooth order processing, shipping, and returns, maintaining service excellence across Amazon and Shopify platforms. • Optimize Processes: Use insights and feedback to refine workflows, enhance efficiency, and improve overall customer service and sales outcomes. • Be a Platform Pro: Utilize Amazon Seller Central, Shopify, and customer service tools like Re:amaze to streamline operations and resolve challenges. • Metrics-Driven Excellence: Analyze CSAT, conversion rates, and other key performance indicators (KPIs) to measure and improve team success. • Collaborate Cross-Functionally: Partner with marketing, operations, and inventory teams to deliver seamless customer journeys and align service with sales goals. • Policy Compliance: Stay updated with Amazon and Shopify policies to maintain account health and operational integrity. What You Bring to the Table • Experience: • 5 years in customer service and fulfillment with a focus on Amazon and Shopify platforms. • A track record of driving sales and improving customer satisfaction. • Skills: • Proficiency in tools like Re:amaze is a strong plus. • Exceptional written and spoken English communication skills. • Strong analytical skills for tracking and improving CSAT and conversion rates. • Attributes: • A customer-first mindset with a keen eye for sales opportunities. • Highly organized with strong leadership skills. • Adaptable and thrives in a fast-paced environment. Why Join Us? • Growth Opportunities: Take charge of a key role in a rapidly expanding ecommerce business. • Make an Impact: Play a pivotal part in ensuring customer satisfaction and driving revenue. • Innovative Team: Join a supportive, forward-thinking environment that values your contributions. Ready to Lead the Charge? If you're passionate about creating exceptional customer experience and driving sales, we'd love to hear from you! Employment Type: FULLTIME Apply Job! Apply tot his job