**Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex**

As a highly skilled and enthusiastic Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be at the forefront of delivering exceptional customer experiences, connecting with hundreds of fans who share a passion for live events. arenaflex is a leading ticket marketplace that prides itself on creating unforgettable experiences for all customers from the moment of purchase until they enter the gates. As a key member of our team, you will play a vital role in representing the arenaflex brand, ensuring that our fans receive the right seats at the right price. **The Opportunity** In this dynamic and fast-paced environment, you will have the opportunity to engage with customers, troubleshoot technical concerns, and answer questions about events and our services. Our Customer Experience Representative will be the face of arenaflex, providing proactive, friendly, and high-quality service to our customers. Whether it's resolving issues or offering expert advice, you will be empowered to make a real difference in the lives of our customers. **How Your Role Contributes to the Success of arenaflex** As an Email/Chat/Phone Specialist (Nights and Weekends), your role will be instrumental in driving the success of arenaflex. Your key responsibilities will include: * Handling customer contacts, promptly and professionally, via phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Providing proactive support to our customers, utilizing internal and external technology to manage order fulfillment * Being a team player and contributing to the growth and culture of arenaflex * Creating memorable experiences with customers who share our love for live events **How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days** As you progress in your role, you can expect the following milestones: * **30 days in**: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. Gain access to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you have learned from observing and listening to their emails and calls. * **90 days in**: Perform core responsibilities comfortably on your own. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for. * **180 days in**: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Handle front-line customer escalations and follow-ups. Feel empowered to participate in extracurricular projects that will contribute to the success of the organization. **What You'll Bring** To succeed in this role, you will need to possess the following skills and qualifications: * 1-2 years of customer service experience via phone, email, and live chat * Team player mentality and drive to contribute to culture and growth * Sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software **Schedule** As an Email/Chat/Phone Specialist (Nights and Weekends), you will work a hybrid schedule with 3 days in office and 2 days remote. Your specific schedule will be: * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * $40,000 base salary with bi-annual bonuses and equity * Fully paid training * Competitive compensation; bonus incentives and equity for all employees * FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching * Monthly credits and discounts for attending live events * Hybrid working model * Variety of additional workplace perks **Join the arenaflex Team** If you are a customer-focused individual with a passion for live events, we encourage you to apply for this exciting opportunity. As an Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will have the chance to make a real difference in the lives of our customers and contribute to the growth and success of our organization. Apply Now! Apply for this job