**Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex**

As a highly skilled and customer-focused Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex, you will be at the forefront of delivering exceptional experiences for our customers, who share our passion for live events. arenaflex is a leading ticket marketplace that prides itself on creating unforgettable experiences for our customers from the moment they purchase tickets until they enter the gates. As a key member of our team, you will be instrumental in representing the arenaflex brand, ensuring that our fans get the right seats at the right price. **The Opportunity:** In this role, you will have the opportunity to engage with hundreds of customers daily, providing proactive, friendly, and high-quality service via phone, email, and live chat. Our team thrives on making connections with our customers, whether troubleshooting technical concerns or answering questions about events or our services. As an Email/Chat/Phone Specialist (Nights and Weekends), you will be the face of arenaflex, answering questions about purchases, active orders, inventory, and upcoming events, while utilizing internal and external technology to manage order fulfillment. **How Your Role Contributes to the Success of arenaflex:** * Handle customer contacts promptly and professionally, providing a seamless experience for our customers. * Answer questions about purchases, orders, inventory, and upcoming events, showcasing your expertise and knowledge of the ticket marketplace. * Support our customers proactively via phone, email, and live chat, ensuring that their needs are met and exceeded. * Utilize internal and external technology to manage order fulfillment, streamlining processes and improving efficiency. * Be a team player and contribute to the growth and culture of arenaflex, fostering a collaborative and supportive environment. * Create memorable experiences with customers who share our love for live events, building loyalty and driving customer satisfaction. **How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days:** ### 30 Days In * Complete new hire orientation, gaining the resources you need to be successful in your role. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Acclimate to team and company norms, business objectives, and arenaflex values. * Gain access to and familiarize yourself with our accounts and internal systems. * Shadow teammates and document what you have learned from observing and listening to their emails and calls. ### 90 Days In * Perform core responsibilities comfortably on your own, demonstrating your ability to work independently. * Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. * Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. * Understand service level expectations, KPIs, and other metrics to watch for, ensuring that you're meeting and exceeding performance standards. ### 180 Days In * Apply methods to execute individual tasks that positively impact the team, demonstrating your ability to drive results. * Play an active role in continued learnings to advance skill sets necessary for team goals, staying up-to-date with industry trends and best practices. * Handle front-line customer escalations and follow-ups, providing a high level of service and support. * Feel empowered to participate in extracurricular projects that will contribute to the success of the organization, showcasing your creativity and initiative. **What You'll Bring:** * 1-2 years of customer service experience via phone, email, and live chat, with a proven track record of delivering exceptional service. * A team player mentality and drive to contribute to culture and growth, fostering a collaborative and supportive environment. * A sense of curiosity to ask questions and keenness to improve upon work, demonstrating your commitment to continuous learning and improvement. * Passion for live events (sports, concerts, or theatre), sharing our love for live experiences and events. * Flexible schedule to work evenings, weekends, and holidays, with a willingness to adapt to changing business needs. * Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner. * Experience with Zendesk or similar help desk software, with a proven ability to navigate and utilize technology to manage order fulfillment. **Schedule:** * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off * Hybrid schedule with 3 days in office and 2 days remote, offering flexibility and work-life balance. **Compensation:** * $40,000 base salary with bi-annual bonuses and equity, providing a competitive compensation package. * Training is fully paid, ensuring that you have the resources you need to succeed in your role. **Benefits:** * arenaflex provides competitive compensation; bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; Hybrid working model; and a variety of additional workplace perks, demonstrating our commitment to supporting the well-being and success of our employees. **Join the arenaflex Team:** If you're a customer-focused and passionate individual who is looking for a challenging and rewarding role, we encourage you to apply for the Email/Chat/Phone Specialist (Nights and Weekends) position at arenaflex. As a key member of our team, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the growth and success of our organization. Apply now and join the arenaflex team! Apply for this job