Engagement Specialist, Intermediate (IKC)

Posting Date 01/13/2026 30-46 Northern BlvdFl 2, Long Island City, New York, 11101-2816, United States of America At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. The Engagement Specialist is responsible for onboarding and appointment scheduling/facilitation for patients, in addition to ongoing engagement efforts such as updating patient concerns, verifying demographic information, collecting consents and supporting re-engagement efforts. This position focuses largely on creating positive patient experiences from initial attribution and throughout ongoing scheduling processes, playing a critical role in driving patient engagement rates and Comprehensive Health Evaluation (CHE) scheduling rates. The teammate must be relationship-oriented and excel at building trust and rapport through high-volume outreach to patients via phone, and in some cases, in person. Success in this role includes strong motivational communication skills, including an ability to demonstrate active listening, influence and overcome objections, and ensure timely follow-through, in addition to organization & time management skills to organize outreach by urgency and importance. This role is primarily patient-facing and includes communication to the rest of the care team as appropriate for unique patient concerns Location & Travel: Commute to multiple DaVita clinics and/or partner practices in NYC, Long Island and Paterson, NJ Commute to/from centrally posted location: 90 minutes Mileage reimbursed – reliable personal transportation required Position Details: Work in clinics/partner practices (as required 3-5 days), remaining days remote Full-Time, Monday–Friday schedule Daily start time between 7:00–8:00 AM Must provide flexibility as needed to meet patient and clinic needs Remote work environment must include a quiet, private space with high-speed internet Responsibilities Engagement Specialist Responsibilities Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate Maintain accurate documentation and communicate patient updates to the care team Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement Organize outreach efforts by urgency and importance to maximize patient impact Qualifications High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred Prior healthcare experience preferred Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Strong verbal and written communication skills, active listening, and motivational engagement techniques Highly organized, with excellent time management and follow-through Ability to work both autonomously and collaboratively with care team members Why You’ll Love Working Here Directly impact patient care and engagement for complex chronic conditions Be part of a mission-driven, collaborative care team Opportunities for growth Supportive environment that values innovation, communication, and patient-centered care Join our team and help patients navigate their care journey. What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. #LI-TS2 At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. The Wage Range for the role is $17.00 - $23.00 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe. To learn more about what it means to be a part of our Village, visit Careers.DaVita.com. DaVita is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Apply tot his job