Entry-Level Client Project Coordinator 1
About the position Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. Here at Pace, an Entry-Level Client Project Coordinator 1 is responsible for administrative support for the Project Management Team by being a liaison between project management and sample receiving/log-in to successfully intake and manage the clients' work. This position is a hybrid position that will start after a minimum of 3-4 months of on-site training. Responsibilities • Oversees, reviews, completes, and processes various project management forms, documents, databases, and related materials and information. • Acts as a liaison regarding client project needs and provides guidance and suggested actions to the rest of the Pace team to ensure a successful project set up. • Directs client calls and requests to the appropriate project manager for follow-up. • Schedules and enters bottle orders into the container order system based on the client's sample needs. • Reviews login dashboard and updates information and confirmations as necessary. • Assists with developing or participating in project management or cross-functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receives direction and presents information to management. • Interprets and applies department policies and procedures, and assists with applicable laws, rules, and regulations; receives guidance with these areas as needed. • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. • Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. Requirements • Bachelor's degree in business administration, chemistry, biology, or a closely related field AND one (1) year of customer service experience OR an equivalent combination of education, training, and experience. • Principles, practices, and techniques of customer service. • Computer applications and systems related to the work. • Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained. • Correct business English, including spelling, grammar, and punctuation. • Performing and providing professional-level customer service in a variety of markets. • Training others in policies and procedures related to the work. • Preparing functionals reports, correspondence, and other written materials. • Using initiative and independent judgment within established organizational and department guidelines. • Using tact, discretion, and prudence in working with those contacted in the course of the work. • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. Benefits • competitive salaries • medical • dental vision • 401K retirement savings plan (100% vested immediately in the employer match) • life • disability and voluntary benefits • paid time off for holiday, sick and vacation days • HSA • wellness program • flexible spending accounts • tuition reimbursement • Employee Assistance program • parental leave • optional legal coverage and ID theft Apply tot his job