Entry Level Customer Service Representative – Days/Nights/Weekends for a Dynamic Non-Profit Organization with Opportunities for Growth and Development

Welcome to arenaflex arenaflex is a nonprofit vocational rehabilitation organization dedicated to providing exceptional vocational rehabilitation and training opportunities for people with significant disabilities and/or other barriers to employment. Our mission is to help individuals reach their full potential and achieve greater independence and self-sufficiency. We specialize in delivering high-quality services that support our clients in overcoming their challenges and thriving in their careers. About the Role We are seeking enthusiastic and customer-focused individuals to join our team as Entry Level Customer Service Representatives. As a Customer Service Representative, you will play a vital role in providing exceptional support to our clients, responding to their inquiries, and resolving their concerns in a professional and courteous manner. This is an excellent opportunity to launch your career in customer service and develop valuable skills that will benefit you throughout your professional journey. Key Responsibilities Promote arenaflex's vision, values, and services to all customers and maintain organization-wide quality standards Respond to customer inquiries and resolve their concerns in a timely and professional manner Gather and log information to determine customers' needs and provide accurate solutions Verify and record demographic data and escalate customer issues as appropriate Maintain flexibility in work hours and shifts, including weekends and second shifts Accept other jobs/duties as assigned and contribute to the team's success Essential Qualifications High School Diploma or GED At least 18 years of age U.S. Citizen Call center experience preferred Proficient in English (written and verbal) Basic computer skills (typing, reading comprehension) Weekend and second shift availability Preferred Qualifications Previous experience in customer service or a related field Excellent communication and customer service skills Detailed-oriented and friendly demeanor Ability to work well in a team environment and independently What We Offer arenaflex is committed to providing a supportive and inclusive work environment that fosters growth, development, and success. As an Entry Level Customer Service Representative, you can expect: Competitive hourly wage of $18.00, plus a Health & Welfare Benefit Opportunity to move up to $20.06 after security clearance and Applicant Line certification is obtained $1 increase for every hour worked after 6:00pm Monday - Friday Sign-On Bonus of $350 after training Comprehensive training program to ensure your success Opportunities for career growth and advancement Flexible work arrangements, including part-time and full-time shifts A dynamic and supportive team environment Security Clearance Please note that this position requires a security clearance, which will be facilitated by arenaflex at no cost to the candidate. The security clearance process is a standard requirement for this role, and all candidates must be willing to undergo the clearance process. Work Environment As a Customer Service Representative, you will work in a cubicle for most of your scheduled shift. You will be required to multitask, speak, listen, read, and use a computer simultaneously during your shift. The noise level is generally moderate, and you will be part of a team that values collaboration, respect, and open communication. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual will be required to: Multitask and work in a fast-paced environment Speak, listen, read, and use a computer simultaneously Be mobile throughout the building Career Growth and Development arenaflex is committed to helping our employees achieve their career goals and reach their full potential. As an Entry Level Customer Service Representative, you will have access to: Comprehensive training programs to develop your skills and knowledge Opportunities for career growth and advancement Mentorship and coaching from experienced professionals Flexible work arrangements to support your work-life balance Diversity, Equity, and Inclusion arenaflex is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds, cultures, and perspectives. Our organization values diversity and promotes a culture of respect, inclusivity, and empathy. How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. Reasonable Accommodation Notice Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application, please contact us at [[email protected]](mailto:[email protected]) or visit our website at arenaflex.org. Conclusion Join arenaflex as an Entry Level Customer Service Representative and embark on a rewarding career journey. With our comprehensive training program, competitive compensation package, and supportive work environment, you will have the opportunity to grow, develop, and succeed in your role. Apply now and become part of a dynamic team that is dedicated to making a difference in the lives of others. Apply for this job