**Entry Level Remote Customer Service Representative – arenaflex**

Join arenaflex, a leading Business Process Outsourcing (BPO) company, as we continue to revolutionize the customer experience industry with innovative solutions and exceptional service. As an Entry Level Remote Customer Service Representative, you will play a vital role in delivering tailored solutions to meet the diverse needs of our clients, while building strong relationships with customers and representing some of the most recognizable brands in the world. **About arenaflex** arenaflex is a dynamic and growing organization that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our mission is to create industry-leading solutions that deliver exceptional experiences and drive optimal performance for our clients. **Position Overview** We are seeking full-time customer service representatives to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. As an Entry Level Remote Customer Service Representative, you will be responsible for handling inbound calls, troubleshooting basic technical issues, and building strong relationships with customers while professionally representing arenaflex and our clients. **Key Responsibilities** * Listen to customers, understand their needs, and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunity and apply sales skills to upgrade * Explain and position the products and processes with customers * Appropriately escalate customer dissatisfaction with managerial team * Ensure first call resolution through problems solving and effective call handling **Candidate Qualifications** We are looking for highly motivated and dedicated individuals who possess the following qualities: * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment * Strong problem-solving and conflict resolution skills * Ability to multitask and prioritize tasks * Basic knowledge of Microsoft Office Suite and Windows operating system * Ability to type swiftly and accurately (20+ words a minute) * Strong customer service orientation and empathy * Ability to work independently and as part of a team **Preferred Qualifications** * Previous customer service experience * Experience working in a call center or help desk environment * Knowledge of sales and marketing principles * Experience with CRM software and other customer service tools **Career Growth Opportunities and Learning Benefits** As an Entry Level Remote Customer Service Representative, you will have the opportunity to grow and develop your skills and knowledge in a dynamic and supportive environment. arenaflex offers a range of training and development programs to help you achieve your career goals, including: * Comprehensive training program to help you develop the skills and knowledge you need to succeed in your role * Ongoing coaching and feedback to help you improve your performance and achieve your goals * Opportunities for advancement and career growth within the company * Access to a range of training and development programs to help you develop your skills and knowledge **Work Environment and Company Culture** arenaflex is a dynamic and growing organization that values diversity, inclusion, and employee well-being. We offer a range of benefits and perks to support your physical and mental health, including: * Flexible work arrangements to support work-life balance * Comprehensive health and wellness programs to support your physical and mental health * Access to a range of employee benefits and perks, including medical, dental, and vision coverage, paid time off, and a 401(k) plan * Opportunities to participate in community service and volunteer programs * A fun and supportive work environment with a range of social and recreational activities **Compensation and Benefits** arenaflex offers a competitive compensation and benefits package to support your financial well-being, including: * Hourly pay rate of $15.50 per hour * Bonus opportunities to recognize and reward outstanding performance * Comprehensive health and wellness programs to support your physical and mental health * Access to a range of employee benefits and perks, including medical, dental, and vision coverage, paid time off, and a 401(k) plan * Opportunities to participate in community service and volunteer programs **How to Apply** If you are a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. To apply, please visit our website and submit your application, including your resume and a cover letter outlining your qualifications and experience. **Disclaimer** The purpose of this job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** arenaflex is an equal opportunity employer that values diversity, inclusion, and employee well-being. We are committed to creating a work environment that is free from discrimination, harassment, and retaliation, and where all employees are treated with dignity and respect. We welcome applications from diverse candidates and are committed to providing a range of benefits and perks to support your physical and mental health. **COVID-19 Response** arenaflex has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. **Mask Policy** To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location. For more information on arenaflex's response to COVID-19, please visit our website at [www.arenaflex.com/covid-19]( **Apply Now** If you are a motivated and dedicated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. To apply, please visit our website and submit your application, including your resume and a cover letter outlining your qualifications and experience. Apply Job! Apply for this job