Executive Vice President, Customer Success and Services – Transformational Leader for Global Customer Journey Excellence and Revenue Growth

Introduction to Blithequark Blithequark is a pioneering online training platform dedicated to empowering developers and IT professionals with the skills and knowledge necessary to thrive in the ever-evolving landscape of information technology and services. Founded in 2004, blithequark has established itself as a leading public company, boasting a workforce of 1001-5000 employees and specializing in SAAS, B2B, and enterprise solutions. As a growth-oriented organization, blithequark is committed to fostering a culture of innovation, customer satisfaction, and continuous learning. About the Role Blithequark is seeking an exceptional Executive Vice President of Customer Success and Services to play a pivotal role in driving the long-term success of the organization. The successful candidate will be responsible for spearheading the development of customer success, professional services, and support motions, with a primary focus on ensuring that customers achieve their desired outcomes and maximize the value of blithequark's tech skills development platform. This role demands a seasoned executive with a proven track record in a senior customer success leadership position, particularly in a growth environment. Key Responsibilities Lead the development of customer success, professional services, and support motions to ensure customers achieve their desired outcomes and maximize the value of blithequark's platform Build and scale global teams to drive customer retention and renewals in partnership with sales and services leadership Create industry-leading customer journeys and drive customer retention and renewals Develop and execute data-driven success motions to enhance the customer experience Collaborate with the Chief Revenue Officer to drive rapid revenue growth and ensure collaboration across the global customer success organization Develop other leaders within the organization and foster a culture of customer success Essential Qualifications The ideal candidate will possess a strong background in B2B SaaS, experience in leading teams that utilize CRM platforms, and a proven track record of driving customer success and revenue growth. The candidate should be a transformational leader, operationally excellent, and a team player who is committed to a culture of customer success. A strategic champion of the customer journey, the candidate should have the ability to influence and align with various departments to enhance the customer experience. Preferred Qualifications Proven experience in a senior customer success leadership position, particularly in a growth environment Strong understanding of the information technology and services industry Experience in leading global teams and driving customer retention and renewals Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams Strong analytical and problem-solving skills, with the ability to drive data-driven success motions Skills and Competencies The successful candidate will possess a unique blend of skills and competencies, including: Strong leadership and management skills, with the ability to build and scale global teams Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams Strong analytical and problem-solving skills, with the ability to drive data-driven success motions Proven experience in customer success and revenue growth, with a strong understanding of the information technology and services industry Ability to influence and align with various departments to enhance the customer experience Career Growth Opportunities and Learning Benefits At blithequark, we are committed to fostering a culture of continuous learning and growth. As an Executive Vice President of Customer Success and Services, you will have the opportunity to develop your skills and expertise in a dynamic and growth-oriented environment. You will be part of a global team of professionals who are passionate about delivering exceptional customer experiences and driving revenue growth. With blithequark, you will have access to: Comprehensive training and development programs to enhance your skills and expertise Opportunities for career advancement and professional growth A collaborative and dynamic work environment that fosters innovation and creativity A culture of continuous learning and improvement, with a focus on delivering exceptional customer experiences Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on a foundation of innovation, customer satisfaction, and continuous learning. We believe in fostering a culture of excellence, where every employee has the opportunity to thrive and grow. As an Executive Vice President of Customer Success and Services, you will be part of a team that is passionate about delivering exceptional customer experiences and driving revenue growth. Compensation, Perks, and Benefits Blithequark offers a competitive compensation package, including a salary, bonus, and benefits. We also offer a range of perks and benefits, including: Comprehensive health and wellness programs Retirement savings plans Paid time off and holidays Professional development opportunities Access to cutting-edge technology and tools Conclusion If you are a seasoned executive with a proven track record in customer success and revenue growth, we encourage you to apply for the Executive Vice President of Customer Success and Services role at blithequark. This is a unique opportunity to join a growth-oriented organization and play a pivotal role in driving customer success and revenue growth. With blithequark, you will have the opportunity to develop your skills and expertise, collaborate with a global team of professionals, and contribute to the delivery of exceptional customer experiences. Apply now to join our team and take your career to the next level. Apply for this job