**Experienced ADC Technical Customer Service Representative – Remote Opportunity at arenaflex**

**Job Summary:** Join arenaflex's esteemed team as an ADC Technical Customer Service Representative, where you will play a pivotal role in delivering exceptional support to our esteemed clients, including US Government and Enterprise clients. As a key member of our AWS Client Care team, you will be responsible for providing expert guidance, training, and analysis to clients as they navigate the complexities of AWS services, such as Amazon EC2 and Amazon S3. If you possess a passion for delivering top-notch customer service, a keen eye for detail, and a drive to dive into the intricacies of a system or process to resolve client issues, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading provider of innovative solutions and services, empowering businesses and governments to build and deploy critical applications on top of our cutting-edge AWS services. Our commitment to excellence, customer satisfaction, and innovation has earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a dynamic and collaborative environment that fosters growth, learning, and success. **Job Responsibilities:** As an ADC Technical Customer Service Representative, your primary responsibilities will include: * Serving as the client-facing voice for US Government and Enterprise clients, addressing complex record and charging issues. * Collaborating with Enterprise clients to understand how they utilize AWS record and charging services, providing valuable insights and feedback. * Conducting in-depth analysis on USG/Enterprise client records and charging statements. * Educating clients on reporting options, warnings, and budgets. * Providing concise, effective, detailed, and client-centric support to Enterprise clients. * Working with client care peers globally to ensure a consistent and high-quality level of support. * Driving initiatives that enhance client interactions with AWS record and charging data. * Serving as the Voice of the Client for our Enterprise clients, reporting and following up on noted areas for improvement. * Effectively seeking solutions for client needs, sharing trends with leadership, and proposing innovative solutions for the benefit of the client experience. * Assisting with Enterprise client communication during AWS major launches and support events. * Maintaining up-to-date knowledge of AWS specific products and features. * Collaborating with AWS teams to drive resolution of client issues. * Ensuring internal knowledge reference pages are updated. **Essential Capabilities:** * Current, active US Government Trusted status at the TS/SCI level with polygraph. * Compliance with 8140 standards. * 2+ years of experience in Customer Service and/or Record Management working with high-profile clients. * Demonstrated proficiency with MS Excel. **Preferred Capabilities:** * Experience in service or potentially account management positions. * A drive to dive into the details of a system or process to resolve client issues. * Demonstrated success in a high-speed support environment. * Exhibited achievement driving cross-functional expectations. * SQL or other social database insight. * Strong familiarity with Web Advances and the Web. * Understanding of cloud-based process and capacity concepts. * Experience taking ownership and driving resolution on escalated client issues. * Excellent oral and written communication skills. * Extremely strong client handling, compromise, and critical thinking skills; focus on quality in client experience. **Career Growth Opportunities and Learning Benefits:** As a member of our team, you will have access to a range of career growth opportunities, including: * Professional development programs and training sessions to enhance your skills and knowledge. * Opportunities for advancement and career progression within the company. * Collaborative and dynamic work environment that fosters innovation and creativity. * Recognition and rewards for outstanding performance and contributions to the team. **Work Environment and Company Culture:** arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values: * Collaboration and teamwork. * Innovation and creativity. * Customer satisfaction and excellence. * Professional development and growth. * Work-life balance and flexibility. **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * Salary: $26/hour. * Comprehensive benefits package, including health insurance, retirement plan, and paid time off. * Flexible work arrangements and remote work options. * Professional development opportunities and training sessions. * Recognition and rewards for outstanding performance and contributions to the team. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation. Apply for this job