**Experienced Air Customer Service Agent – Remote US Opportunity at blithequark**

Are you a customer service enthusiast with a passion for the travel industry? Do you thrive in fast-paced environments and enjoy helping others? If so, we invite you to join our dynamic team at blithequark as an Air Customer Service Agent. In this role, you will be the face of our company, providing exceptional support to our guests and travel partners while working remotely from the comfort of your own home. **About blithequark** blithequark is a leading player in the travel industry, dedicated to delivering unforgettable experiences to our guests. Our company values innovation, teamwork, and customer satisfaction, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you will have the flexibility to work from anywhere in the United States, while still being part of a dynamic and collaborative team. **Responsibilities** As an Air Customer Service Agent at blithequark, you will be responsible for providing exceptional support to our guests and travel partners through various communication channels, including phone, email, and chat. Your primary responsibilities will include: * Answering phone calls and responding to chat messages regarding air issues, and providing accurate and prompt resolutions to our guests' concerns * Amending major schedule changes, performing ticketing activities, and issuing refunds, exchanges, and other related tasks * Tracking and fixing incomplete Passenger Name Records (PNR) due to lack of TSA data and missing airfares * Realigning pricing within PNR to collect additional money outside final payment * Certifying all air tickets issued for passengers taking a flight by updating the ticket match exception report * Assigning ancillary services to guests when requested * Processing guest entertainment, crew executive travel, VIP requests, and providing downline communication to port agents, hotels, and ground transportation * Researching air schedules booked for crew outside of budget * Processing last-minute crew changes in regards to air accommodations * Providing next port protection coverage (flight re-accommodation) to accommodate passengers when needed * Communicating effectively with customers, co-workers, and management to reduce communication-related work errors * Consistently delivering on commitments to external and internal customers to drive customer satisfaction * Demonstrating commitment through behaviors and performance that are aligned with our core values * Exhibiting integrity, fairness, and professionalism in everyday conduct **Requirements** To be successful in this role, you will need to possess the following qualifications and skills: * Experience in the travel and hospitality industry, preferably in a high-volume call center environment * Proficiency in Microsoft Word, Excel, and Outlook * Excellent phone and customer service skills * Ability to communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management * Knowledge of all aspects of the Sabre airline reservation system, including creation of an air booking, ticketing, exchanges, pricing, routing, and queue processing * Must be legally authorized to work in the United States; blithequark is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status) **What You Can Expect** As a valued member of our team, you can expect: * Cruise and travel privileges for you and your family * Health benefits * 401(k) plan * Employee Stock Purchase Plan * Training and professional development opportunities * Tuition and professional certification reimbursement * Rewards and incentives for outstanding performance * A competitive base hourly range of $15.91 to $21.49, with final base salary directly related to each candidate's qualifications and experience **Our Culture** At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. Our highest responsibility and top priority is compliance, environmental protection, and the health, safety, and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. We believe in the importance of diversity, equity, and inclusion, and we are dedicated to fostering a culture that values and respects all individuals. **How to Apply** If you are a motivated and customer-focused individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team! **Equal Opportunity Employer** blithequark is an equal opportunity employer, and we are committed to providing a fair and inclusive hiring process. We welcome applications from diverse candidates and are proud to be an employer of choice for people with disabilities. If you require reasonable accommodations during the application process, please contact us at [email protected]. **Apply Now** Don't miss this opportunity to join our dynamic team at blithequark! Apply now and take the first step towards a rewarding career in the travel industry. Apply for this job