**Experienced Airport Customer Service Co-op – Salt Lake City, Utah (Spring 2025)**

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of innovation and teamwork. As an Airport Customer Service Co-op, you'll play a vital role in helping us achieve our divisional goals and contribute to the overall success of our Salt Lake City (SLC) hub in Utah. This unique opportunity will not only provide you with hands-on experience in the aviation industry but also equip you with the skills and knowledge necessary to excel in a fast-paced and dynamic environment. **About arenaflex** arenaflex is a leading airline that operates a network of domestic and international flights, connecting millions of passengers to their destinations every year. Our commitment to customer satisfaction, operational excellence, and employee development has earned us a reputation as a trusted and reliable partner in the aviation industry. As a Co-op at arenaflex, you'll be part of a diverse and inclusive team that values creativity, collaboration, and continuous learning. **Key Responsibilities** As an Airport Customer Service Co-op, you'll be responsible for: * Collaborating with various departments, including Above Wing (AW), Below Wing (BW), and Airport Coordination Center (ACC), to drive operational performance and improve customer satisfaction * Participating in Incident Analysis reports and Injury Prevention Group sessions to identify areas for improvement and implement safety protocols * Engaging with external business partners, such as TSA, DOT, and local authorities, to ensure seamless operations and compliance with regulations * Contributing to employee recognition events and fostering a positive work environment * Analyzing data and identifying trends to inform operational decisions and improve performance * Developing and implementing process improvements to enhance customer experience and operational efficiency * Collaborating with cross-functional teams to resolve issues and achieve shared goals **Airport Customer Service (ACS) Departments** The ACS Co-op will have the opportunity to work with various departments within the SLC hub, including: * Above Wing (AW): ticket counter, gate areas, baggage service office (BSO), and terminal level customer-facing functions * Below Wing (BW): ramp functions (loading/unloading, aircraft arrival/departure), bag room, reroute, and baggage transfer operations * Airport Coordination Center (ACC): central hub operations, including gate and zone control, ramp movement areas, deicing, and aircraft tow team **What You'll Gain** As an Airport Customer Service Co-op, you'll gain: * Hands-on experience in the aviation industry, working with various departments and external partners * Exposure to different areas of the business, including Flight Safety, Operations Customer Center, Technical Operations, and In-Flight Service * Opportunities to develop and implement process improvements, analyze data, and identify trends * Participation in Incident Analysis reports and Injury Prevention Group sessions to enhance safety and security protocols * Eligibility for standby travel anywhere in the Delta system while off duty, Propel Pilot Career Path Program, Career Development, and Volunteer Community Service opportunities * A competitive stipend and benefits package, including health insurance, retirement plan, and paid time off **What You Need to Succeed** To be considered for this role, you'll need to meet the following minimum qualifications: * Be enrolled in an undergraduate degree program with an aviation management discipline during the duration of the Co-op * Have a competitive GPA and good academic standing with your university * Aspire to work in the field of Aviation or Airline Management * Demonstrate competency in skills, including collection and analysis of data, reading and summarizing new regulations, and problem-solving quickly * Have working knowledge of Microsoft Outlook, Access, Word, Excel, Forms, PowerPoint, and Smartsheet * Possess excellent communication skills, be able to process complicated issues quickly, and maintain confidentiality when dealing with sensitive information * Be able to acquire a SIDA badge for SLC, including a U.S. Customs seal and SLC driving endorsement, and pass Delta's Physical Agility Test (PAT) to complete essential physical ramp functions * Consistently prioritize safety and security of self, others, and personal data * Embrace diverse people, thinking, and styles * Possess a high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States **What Will Give You a Competitive Edge** To stand out as a candidate, you'll need to demonstrate the following preferred qualifications: * Be a self-starter, able to multitask, and an innovative thinker * Be actively engaged with the community and/or student organizations, primarily if aviation-focused * Possess Project Management experience or similar academic immersion **Co-op Program Outline** The Co-op program is designed to provide you with three alternating semesters of full-time work experience at arenaflex. The program outline is as follows: * SPRING: working * SUMMER: school * FALL: working * SPRING: school * SUMMER: working At the end of the program, you'll have gained one full year of experience in the aviation industry, working with various departments and external partners. **Apply Now** If you're passionate about delivering exceptional customer experiences and contributing to the success of arenaflex, we encourage you to apply for this exciting opportunity. Don't miss the chance to gain hands-on experience in the aviation industry, develop your skills and knowledge, and launch your career with a leading airline. Apply Job! Apply for this job