Experienced Airport Customer Service Field Support Strategy and Analytics Intern – Summer 2025 Internship Program at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading player in the aviation industry, committed to providing exceptional customer experiences and achieving operational excellence. As part of the Customer Experience business unit, the Airport Customer Service (ACS) team plays a vital role in ensuring that customers have a seamless and enjoyable experience at the airport. With a global presence spanning 300 destinations, 52 countries, and six continents, arenaflex is an exciting place to launch your career. The ACS team supports over 22,000 airport operations professionals, making it an ideal platform for students to gain hands-on experience and contribute to the company's success. Job Overview and Key Responsibilities The Airport Customer Service Field Support Strategy and Analytics intern will be an integral part of the ACS team, working on multiple projects to drive business growth and improve customer satisfaction. As an intern, you will have the opportunity to work with a team of experienced professionals, develop your skills, and gain valuable industry insights. Your key responsibilities will include: Measuring and analyzing current performance to identify areas for improvement Implementing project management skills and practices to drive project success Collaborating with various stakeholders across business units to achieve common goals Providing process engineering and internal consulting services to optimize operations Participating in data collection efforts to inform business decisions Identifying and implementing improvements to existing processes to increase efficiency, productivity, and performance Recommending innovative ideas for new ways to provide optimal customer service and evaluating the impact of proposed operational changes What You Will Achieve As an intern with the ACS team, you will have the opportunity to work on a larger project that will be presented to Leadership at the end of the semester. This project will allow you to apply your skills and knowledge to real-world problems, develop your critical thinking and problem-solving abilities, and demonstrate your value to the organization. You will also have the chance to develop your professional network, build relationships with colleagues and mentors, and gain a deeper understanding of the aviation industry. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or a similar field in a 4-year degree program Enrollment in an accredited institution during the duration of the program Ability to present yourself professionally and effectively communicate with various levels of leadership Team-oriented and supportive of continuous improvement methodologies Strong organizational, project management, and verbal/written communication skills Proficiency in Microsoft Office Suite, including Excel and PowerPoint Willingness and ability to learn new skills Embraces diverse people, thinking, and styles Consistently prioritizes safety and security, of self and others Preferred Qualifications While not essential, the following qualifications will give you a competitive edge: Familiarity with data analysis and experience with tools such as SQL, SAS, Python, R, Tableau, or Microsoft Power Apps Comfortable working in group and individual settings Track record of seeking leadership roles, including student and community organizations Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision-making Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges Desire to learn more about the airline industry and interest in arenaflex as a company Internship Program Outline The internship program will run for 12 weeks, from May 12th, 2025, to August 1st, 2025. As an intern, you will be based at the arenaflex Headquarters in Atlanta, Georgia. Students who reside 50 miles or more from Headquarters are eligible for a housing stipend. This is an exciting opportunity to gain hands-on experience, develop your skills, and launch your career in the aviation industry. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As an intern, you will have access to a range of learning and development opportunities, including training programs, mentorship, and networking events. You will also have the chance to work with experienced professionals, gain industry insights, and develop your skills and knowledge. This internship is an ideal platform to launch your career and take the first step towards a successful and rewarding career in the aviation industry. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values diversity, inclusion, and teamwork. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in creating a work environment that is supportive, collaborative, and empowering, where employees can thrive and reach their full potential. As an intern, you will be part of a vibrant and diverse team, working together to achieve common goals and drive business success. Compensation, Perks, and Benefits As an intern at arenaflex, you will be eligible for a range of benefits, including a competitive stipend, housing assistance, and access to company facilities and resources. You will also have the opportunity to participate in company-sponsored events, networking sessions, and training programs. We believe in recognizing and rewarding our employees' hard work and contributions, and we offer a range of perks and benefits to support your well-being and career growth. Conclusion If you are a motivated and ambitious student looking to launch your career in the aviation industry, we encourage you to apply for the Airport Customer Service Field Support Strategy and Analytics internship at arenaflex. This is an exciting opportunity to gain hands-on experience, develop your skills, and work with a talented team of professionals. Don't miss out on this chance to take the first step towards a successful and rewarding career. Apply now and join the arenaflex team! Apply for this job