**Experienced Associate Customer Care Professional, Generosity Program, Remote**

At arenaflex, we're dedicated to empowering individuals to live balanced and generous lives. As a valued member of our team, you'll have the opportunity to make a meaningful impact on people's lives while growing your career in a supportive and dynamic environment. **About arenaflex** arenaflex is a leading organization that helps people achieve financial clarity, enabling lives full of meaning and gratitude. Our commitment to serving others is reflected in our Generosity Program, which focuses on providing exceptional customer care experiences that exceed our clients' expectations. As an Associate Customer Care Professional, you'll be at the forefront of this mission, working closely with clients to understand their unique needs and provide personalized solutions. **The Role** As an Associate Customer Care Professional, you'll be responsible for delivering exceptional customer care experiences that meet or exceed arenaflex's high standards. You'll work on a variety of calls, from initial greetings to problem resolution, using your skills and expertise to build rapport with clients and provide tailored solutions. Your passion for serving others, combined with your integrity and positive attitude, will be essential to your success in this role. **Key Responsibilities** * Provide exceptional customer care experiences that meet or exceed arenaflex's high standards * Build rapport with clients from diverse backgrounds, using clear, concise, and positive language to gather relevant information and present complex solutions * Navigate multiple systems to accurately assess client situations and provide personalized solutions * Focus on quality and first-call resolution, while minimizing processing time and after-call work * Collaborate with teammates to share knowledge and best practices, and contribute to continuous improvement in a fast-paced work environment **Essential Qualifications** * High school diploma or equivalent experience, with post-secondary education preferred * Customer Service, Financial Services, or insurance experience preferred * Experience navigating complex customer interactions from support through to resolution * Ability to welcome change and contribute to continuous improvement in a fast-paced work environment * Bilingual in English and Spanish a plus **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with arenaflex's products and services, including annuities, health insurance, life insurance, mutual funds, and beneficiary claims * Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues * Strong problem-solving and analytical skills, with the ability to navigate complex customer interactions * Ability to work independently and as part of a team, with a focus on collaboration and continuous improvement * Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines * Ability to adapt to changing situations and priorities, with a focus on flexibility and resilience **Career Growth Opportunities and Learning Benefits** * Dedicated support from tenured teammates, structured and ongoing training, and regular meetings with your manager * Monthly coaching sessions, thought-provoking and structured career advancement programs, and stretch opportunities * Career progression opportunities, with a track record of individuals advancing into new support and leadership roles across the organization * Opportunities to use your interest in financial services to become an expert in products and programs like annuities, health insurance, life insurance, mutual funds, and beneficiary claims unique to arenaflex **Work Environment and Company Culture** * Remote work requirements: private, secure work area which must include reliable power and high-speed internet, which is hard-wired via ethernet to a router/modem * Collaborative and dynamic work environment, with a focus on teamwork and continuous improvement * Arenaflex is committed to providing a safe and inclusive work environment, with a focus on diversity, equity, and inclusion **Compensation, Perks, and Benefits** * Competitive hourly wage of $23.46, with opportunities for increase based on performance and experience * Comprehensive medical, vision, and dental insurance * 401(k) matching up to 6% and a pension plan * 4-weeks of PTO + 12 paid holidays * Up to 20 hours of volunteer time off * Corporate gift matching up to 3:1 * No nights or weekends! **What to Expect After Completing Your Application** * The application process for this role consists of two parts – the application and a job skills assessment * After submitting your application, you will receive a link by email inviting you to complete the self-paced skills assessment through our partner Modern Hire * The assessment will guide you through a series of questions that will evaluate job-related skills and strengths * If you do not receive the invitation email, try refreshing your inbox as emails may take up to 15 minutes to send. Check your spam and junk folders for an email from "arenaflex Recruiting Team ([email protected])." If the email was sent to spam, mark as “Not Spam” to ensure you receive all future emails related to your application. **Pay Transparency** arenaflex's long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market-competitive compensation programs to attract, reward, and retain top talent. This role starts at a competitive hourly wage of $23.46. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors arenaflex deems important. **Equal Employment Opportunity** arenaflex provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. **Reasonable Accommodation** arenaflex is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources. **Apply Now!** If you're passionate about serving others and growing your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and take the first step towards joining the arenaflex team. Apply Job! Apply for this job