**Experienced Automotive Sales and Service Web Chat Agents – Driving Customer Engagement and Revenue Growth at blithequark**

Are you a customer service enthusiast with a passion for the automotive industry? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team of Web Chat Agents at blithequark, where you'll play a vital role in delivering exceptional online experiences for our dealership clients and their customers. **About blithequark** As a leading provider of innovative solutions for the automotive industry, blithequark is dedicated to empowering dealerships to succeed in an ever-evolving market. Our team of experts is committed to fostering a culture of collaboration, innovation, and customer satisfaction. By joining blithequark, you'll become part of a vibrant community that values professionalism, positivity, and continuous learning. **Key Responsibilities** As a Web Chat Agent at blithequark, you'll be the online face of our dealership clients, responsible for providing top-notch support to customers through various online channels. Your primary objectives will include: * Managing a diverse range of customer inquiries through online chat, ensuring timely and accurate responses that meet their needs * Providing precise and timely information about products and services, including sales, service, financing, and general inquiries * Assisting in scheduling appointments by narrowing down customer needs and preferences * Developing and sustaining a thorough knowledge base of our continuously evolving offerings, staying up-to-date on the latest industry trends and developments * Capturing and documenting customer contact information for lead generation, helping to drive revenue growth for our clients * Summarizing customer interactions based on their needs for client reporting, providing valuable insights to inform business decisions **Required Skills** To succeed in this role, you'll need to possess: * Exceptional written and verbal communication abilities, with a strong focus on clarity, accuracy, and empathy * Proficient typing skills, with a minimum of 35 WPM (40 WPM preferred) to ensure efficient and effective communication * Strong aptitude for multitasking, with the ability to juggle multiple conversations and tasks simultaneously * Basic familiarity with internet and window-based computer operations, including common software applications and tools * Positive, professional demeanor and an ability to adapt in a dynamic environment, with a focus on delivering exceptional customer experiences **Qualifications** While prior experience in retail customer service or the automotive industry is preferred, it's not mandatory. However, we do require: * A High School Diploma, GED, or an equivalent certification * A background check will be conducted as part of the hiring process * 2+ years in an office environment, customer interaction, or call center experience is preferred, but not necessary **Career Growth Opportunities** Joining our team as a Web Chat Agent opens the door to numerous professional development opportunities. As you enhance your customer service skills and contribute positively to our clients' success, pathways for career advancement within our organization are available. Our commitment to employee growth and development ensures that you'll have the support and resources needed to succeed in your role and beyond. **Company Culture and Values** We pride ourselves on fostering a collaborative and fast-paced work environment that emphasizes customer satisfaction. Our team values positivity and professionalism, creating a supportive atmosphere where every individual works toward shared objectives. At blithequark, we believe in: * Empowering our employees to take ownership of their work and make a meaningful impact * Fostering a culture of continuous learning and professional development * Encouraging open communication, collaboration, and teamwork * Prioritizing customer satisfaction and delivering exceptional experiences **Networking and Professional Opportunities** This role provides an excellent platform for networking and skill development within the automotive industry, enabling you to connect with professionals and enhance your career trajectory. As a Web Chat Agent at blithequark, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Networking events and conferences to connect with industry professionals and thought leaders * Collaborative work environment that encourages knowledge sharing and best practices **Employment Type** This is a full-time position, offering a competitive salary, comprehensive benefits package, and opportunities for career growth and development. **How to Apply** If you're a motivated and customer-focused individual with a passion for the automotive industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to our team! Apply for this job