**Experienced Bilingual Customer Care Representative (Spanish or French) - Fully Remote Opportunity**

At arenaflex, we empower our consumers to live active lifestyles by sharing product knowledge, providing superior customer support, and processing customer orders. As a Bilingual Customer Care Representative, you will be a main point of contact for Bilingual communication with our customers, working with multiple channels including inbound calls, live chat, text messaging, and email correspondence. **Join the arenaflex Family** arenaflex is one of the world's largest apparel, footwear, and accessories companies, connecting people to the lifestyles, activities, and experiences they cherish through our family of iconic outdoor, active, and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. It's a commitment shared by all of our global associates across brands. Our purpose unites us and leads us to pursue our goals, together... This is our calling. We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more. That's what we want for everyone who joins us at arenaflex. And frankly, that's what it takes to thrive here. Here you can do the best work of your life. We are purpose-led and performance-driven, people-focused and supportive. Most importantly, we believe that everyone should be empowered to be their authentic self, and we power an internal movement of inclusion and belonging. Our teams are built on a global mindset, sparked by sharp minds of diverse individuals and reflect the global consumers we serve. **How You Will Make a Difference** As a Bilingual Customer Care Representative, you will: * Support customers through a variety of mediums, including phone calls, email, live chat, and social media. * Establish customer needs by asking open-ended questions, active listening, and conveying empathy. * Link product benefits to customer's needs by researching, providing product information, and recommending a solution. * Process product orders and provide prompt and efficient response and resolution to all customers' requests. * Maintain effective communication with customers to provide ongoing information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments. **What's in it For You** * Office flex schedule (2 days/week in Appleton, WI office, flexibility to work remotely other days) * Discounts on arenaflex products * Competitive 401K & paid time off programs * Comprehensive insurance coverage * Opportunities for career growth and professional development * A dynamic and inclusive work environment that values diversity and promotes a culture of belonging **Free To Be, Inclusion & Diversity** As a purpose-led, performance-driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day. **Skills for Success** * One year of experience in customer service or a related field preferred * High school diploma or equivalent required; formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements * Proficient computer skills with the ability to learn new software * Strong communication and listening skills * Attention to detail and ability to work in a fast-paced environment * May require overtime as needed to meet demand/schedule * Must be located in Wisconsin **Performance and Attendance** Performance and attendance are reviewed after six months of service, at which time you may be eligible for a promotion. **arenaflex Guiding Principles** * Live with Integrity * Act Courageously * Be Curious * Act with Empathy * Persevere **Hiring Range** $15.20 USD - $19.00 USD per hour **Benefits at arenaflex** You can review a general overview of each benefit program offered, including this year's medical plan rates, by clicking on the "Looking to Join arenaflex" link. Detailed information on your benefits will be provided during the hiring process. **Equal Employment Opportunity** arenaflex values a diverse, inclusive workforce and provides equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. **Apply Now** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply Job! Apply for this job