Experienced Bilingual Customer Service Representative – Full-time or Part-time Work from Home Opportunities After Comprehensive Training

Introduction to blithequark blithequark is the nation's leader in public housing authority support, proudly operating as a woman- and veteran-owned enterprise. With a strong commitment to community service and involvement, blithequark has established itself as the trusted partner of choice for public housing authorities demanding product and service excellence. Having conducted over 1,000,000 inspections across the nation and providing a bilingual customer service center, blithequark understands the unique needs of the housing industry. With satellite offices and local management in numerous markets, blithequark is dedicated to providing Section 3 opportunities and hiring and extensively training local staff. About the Role blithequark is currently seeking bilingual customer service representatives for full-time and part-time work-from-home positions after completing a comprehensive training program. This role is ideal for individuals who are fluent in Spanish and English, including college students available during normal business hours. blithequark offers flexibility based on your schedule, provided the hours you are available meet the needs of the company. Key Responsibilities Operate phone and computer systems to deliver quality customer service Serve as a liaison between inspectors and clients to resolve questions and inspection issues Provide customer service for incoming telephone calls, emails, and letters in a timely, efficient, and appropriate manner Communicate with inspectors and inspection managers to address client inquiries and concerns Handle email requests from customers, including reinspection approvals and customer questions Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments Ensure that client policies and procedures, as well as HUD requirements and guidelines, are being observed in day-to-day operations Effectively communicate with blithequark co-workers, client staff members, and supervisors regarding project status, client issues, and work assignments Essential Qualifications Must be bilingual/fluent in Spanish and English Graduation from high school or GED 1-3 years of work experience in customer service preferred Proven proficiency in modern office equipment, including multi-line phone, computer, printer, fax, scanner, and copier Accurate typing skills with a minimum typing speed of 40wpm Ability to establish, maintain, and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants Ability to effectively communicate with people from a broad range of socio-economic backgrounds Preferred Qualifications Knowledge of the general operations and procedures of a Public Housing Agency (PHA) as well as local, state, and federal laws governing subsidized housing programs Experience working in a call center environment Strong problem-solving and analytical skills Ability to work productively in a variety of working conditions and environments Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a customer service representative, you will have the opportunity to learn about the public housing industry, develop your customer service skills, and advance your career within the company. Our comprehensive training program will equip you with the knowledge and skills necessary to succeed in this role and beyond. Work Environment and Company Culture blithequark is dedicated to providing a supportive and inclusive work environment that values diversity and promotes employee well-being. Our company culture is built on a foundation of respect, integrity, and excellence, and we strive to create a positive and productive work environment for all employees. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional customer service and making a difference in the lives of our clients. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a hourly rate of $12.50 - $13.50, as well as a range of benefits, including: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Work from home opportunities Conclusion If you are a motivated and customer-focused individual who is fluent in Spanish and English, we encourage you to apply for this exciting opportunity to join the blithequark team. As a customer service representative, you will play a critical role in delivering exceptional service to our clients and contributing to the success of our company. Don't miss out on this chance to advance your career and make a difference in the lives of others. Apply today to become a part of the blithequark team and start your journey to a rewarding and challenging career in customer service. Apply for this job