Experienced Bilingual Customer Service Representative - Live Operations and Delivery Excellence (Fully Remote)

Join the Team at blithequark: Delivering Exceptional Customer Experiences in a Vital Industry blithequark is seeking a highly skilled and bilingual Customer Service Representative to join our dynamic team in a fully remote capacity. As a key player in our Live Operations, you will be responsible for ensuring seamless delivery experiences with a 0% error rate. If you're passionate about providing world-class customer service, have a flair for problem-solving, and are fluent in Spanish, we want to hear from you! About blithequark and Our Industry blithequark is a leading technology platform that revolutionizes the way we experience essential services. Our innovative solutions have transformed the industry, and we're committed to delivering exceptional customer experiences. With a strong focus on quality, reliability, and customer satisfaction, we're looking for talented professionals like you to join our team. Job Summary As a Bilingual Customer Service Representative, you will be part of a small team responsible for proactive outreach to delivery drivers and merchants to drive exceptional quality. Your primary goal will be to identify and mitigate potential issues, address concerns with empathy and urgency, and spearhead workflows that ensure we meet exceptional Service Level Agreements (SLAs). You'll develop a deep expertise in our product, processes, systems, and tools, and collaborate with cross-functional teams to improve our processes and deliver world-class customer service. Key Responsibilities: Proactively identify issues and potential failures, and implement mitigation tactics to ensure seamless delivery experiences Address merchant and delivery driver issues with empathy and urgency, providing timely and effective resolutions Spearhead and execute workflows that ensure we meet exceptional SLAs, and identify trends to communicate findings to broader teams Develop a deep expertise in our product, processes, systems, and tools, and stay up-to-date with industry developments Collaborate with cross-functional teams to improve our processes, and contribute to a culture of continuous learning and improvement Provide proactive outbound support to delivery drivers and merchants, driving exceptional quality and customer satisfaction Requirements and Qualifications Essential Qualifications: Fluent in Spanish (written and verbal) 1-2 years of work experience in a fast-paced customer service role, preferably in a similar industry High School Diploma or equivalent required; degree a plus Comfortable with Google Sheets and other productivity tools Preferred Qualifications: Familiarity with G-Suite, Slack, Atlassian, and Salesforce Experience with customer relationship management (CRM) software and other industry-specific tools Strong analytical and problem-solving skills, with the ability to think critically and creatively What We Offer Compensation and Benefits: We offer a competitive pay rate of $20.00 per hour W2, with a 4+ month contract and strong potential to convert to a permanent role. As a remote team member, you'll enjoy a flexible work environment, with the opportunity to work from anywhere in the EST or CST time zones. Career Growth and Learning Opportunities: At blithequark, we're committed to the growth and development of our team members. You'll have access to comprehensive training programs, mentorship opportunities, and a collaborative work environment that encourages learning and innovation. Work Environment and Culture: Our team is built on a foundation of trust, respect, and open communication. We value diversity, inclusivity, and creativity, and strive to create a work environment that's engaging, challenging, and fun. As a remote team member, you'll be part of a dynamic and supportive community that prioritizes work-life balance and flexibility. Why Join blithequark? By joining our team, you'll have the opportunity to: Make a meaningful impact in a vital industry, delivering exceptional customer experiences and driving business growth Develop a deep expertise in our product, processes, and systems, and stay at the forefront of industry developments Collaborate with cross-functional teams, and contribute to a culture of continuous learning and improvement Enjoy a flexible and remote work environment, with opportunities for growth and development How to Apply If you're passionate about delivering exceptional customer experiences, have a flair for problem-solving, and are fluent in Spanish, we want to hear from you! Please submit your application, including your resume and a cover letter, to join our team at blithequark. Don't miss this opportunity to be part of a dynamic and innovative team that's shaping the future of our industry. Apply now and take the first step towards a rewarding and challenging career at blithequark! Apply for this job