**Experienced Bilingual Customer Service Representative - Mandarin/Cantonese (Remote in New York, NY)**

At arenaflex, we are dedicated to providing exceptional customer care to millions of New Yorkers who need to navigate complex healthcare plans. As a Bilingual Customer Service Representative, you will play a vital role in serving some of the most vulnerable communities with thoughtfulness, openness, transparency, and integrity. If you are passionate about improving people's lives and possess excellent communication skills, we encourage you to join our team. **About arenaflex** arenaflex is a leading organization that prioritizes the well-being of our clients and customers. We strive to deliver the best outcomes possible by providing comprehensive training to our customer service representatives. Our team is committed to creating a supportive environment where peers share a passion for making a positive impact. **Job Summary** We are seeking an experienced Bilingual Customer Service Representative to join our remote team in New York, NY. As a key member of our team, you will be responsible for providing exceptional customer care to callers seeking assistance with healthcare plans. If you are fluent in Mandarin and/or Cantonese and English, possess strong data entry and telephone skills, and are comfortable working in a fast-paced environment, we encourage you to apply. **Key Responsibilities** * Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. * Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary. * Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. * Meet Quality Assurance (QA) and other key performance metrics. * Occasionally lift, carry, or otherwise move items weighing up to 25 pounds. * Remain in a stationary position for an extended period of time. * Adhere to established safety standards. **Essential Qualifications** * Fluency in Mandarin and/or Cantonese and English (speaking and reading). * Strong data entry and telephone skills. * Excellent organizational, interpersonal, written, and verbal communication skills. * Ability to perform comfortably in a fast-paced work environment. * Ability to successfully execute many complex tasks simultaneously. * Ability to work as a team member, as well as independently. * Previous experience with computers, phone systems, and headsets preferred. * Previous experience in customer service preferred. **Preferred Qualifications** * Previous experience working in a remote environment. * Experience with healthcare plans and applications. * Knowledge of the NYSOH and Marketplace. **Skills and Competencies** * Strong problem-solving and analytical skills. * Ability to work under pressure and meet deadlines. * Excellent time management and prioritization skills. * Ability to maintain confidentiality and handle sensitive information. * Strong attention to detail and accuracy. * Ability to work effectively in a team environment. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Bilingual Customer Service Representative, you will have access to: * Comprehensive training and onboarding program. * Ongoing coaching and feedback. * Opportunities for career advancement and professional growth. * Access to training and development programs. * A supportive and collaborative work environment. **Work Environment and Company Culture** * Remote work environment with flexible scheduling. * Collaborative and supportive team culture. * Opportunities for socialization and team-building activities. * Access to a variety of resources and tools to support your success. * A commitment to work-life balance and employee well-being. **Compensation, Perks, and Benefits** * Competitive hourly rate: $21.50 - $22.50 per hour. * Benefits programs, including medical, dental, vision, flexible spending accounts, and 401(k) plan. * Paid accrued time off and paid holidays. * A variety of shifts available. * A supportive environment with peers who share your passion for improving people's lives. * No cold calling, sales, or collection calls. **How to Apply** If you are passionate about providing exceptional customer care and possess the skills and qualifications outlined above, we encourage you to apply. Please submit your application through our website, and we will review your qualifications and contact you to discuss further. **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees. **Contact Us** If you have any questions or would like to learn more about this opportunity, please contact us at [insert contact information]. We look forward to hearing from you! Apply for this job