**Experienced Bilingual Customer Service Representative – Remote US**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you possess excellent communication skills, a strong work ethic, and a desire to work in a fast-paced, entrepreneurial environment? If so, we invite you to join our team at blithequark as a Bilingual Customer Service Representative! At blithequark, we are committed to empowering individuals with disabilities or chronic illnesses and aging adults to remain in their homes and communities, self-directing their own long-term home care. As the nation's largest and most experienced Financial Management Service provider, we are dedicated to assisting those eligible Medicaid recipients in choosing and paying for their own support workers and services within their state-approved personalized budget. Our culture is built on attracting and rewarding results-oriented individuals who strive to exceed customer expectations. We are seeking motivated candidates who are excited to join our dynamic team and make a difference in the lives of the consumers we serve. As a Bilingual Customer Service Representative, you will play a vital role in responding to inbound and outbound call inquiries, initiating follow-up calls, and providing exceptional customer service to our clients. **Key Responsibilities:** * Respond to inbound and outbound call inquiries in a professional, friendly, and timely manner, demonstrating a public-service oriented approach and understanding of the needs of individuals with disabilities. * Initiate outbound calls to respond to inquiries and follow up with previous contacts. * Perform support ticket transaction resolution tasks and administrative functions, ensuring accurate and efficient resolution of customer issues. * Create and maintain excellent documentation of all calls, questions, complaints, and mailed inquiries. * Maintain adequate records and documentation for audit and internal control purposes. * Route mail, email, and other administrative support duties as assigned. * Develop a working knowledge of program rules and operating platforms required to fulfill job responsibilities. * Collaborate with colleagues to ensure seamless customer service delivery. **Required Skills:** * Excellent verbal and written communication skills, with the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Demonstrated understanding and ability to work with individuals with disabilities. * Ability to compose reports, business correspondence, and procedure manuals. * Excellent attention to detail and ability to manage time effectively in a fast-paced environment. * Knowledge of Microsoft Windows, Excel, and Word preferred. * Bilingual (Spanish) required. **Qualifications:** * High school degree or equivalent required. * 6-month call center experience preferred; or 1-year customer service experience. * Bilingual (Spanish) required. **Working Conditions:** * Remote setting with flexible scheduling between the hours of Monday – Friday 8:00am – 8:00pm EST and Saturday 9:00am – 1:00pm EST. **Compensation & Benefits:** * 401k Retirement Plan * Medical, Dental, and Vision insurance on the first day of employment * Generous Paid Time Off * Employee Assistance Program and more! * Base pay may vary depending on skills, experience, job-related knowledge, and location. * Certain positions may also be eligible for a performance-based incentive as part of total compensation. **Why Join blithequark?** * Opportunity to make a meaningful impact in the lives of individuals with disabilities and aging adults. * Collaborative and dynamic work environment with a team of passionate professionals. * Comprehensive benefits package and competitive compensation. * Opportunities for career growth and professional development. * Flexible scheduling and remote work options. **Equal Opportunity Employer:** blithequark is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At blithequark, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. **Apply Now:** If you are a motivated and customer-focused individual with a passion for making a difference, we invite you to apply for the Bilingual Customer Service Representative position at blithequark. Please visit our website to submit your application and join our team of dedicated professionals. Apply Job! Apply for this job