**Experienced Bilingual Customer Service Representative – Remote Work Opportunity at blithequark**

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding remote work opportunity? Do you possess excellent communication skills in both English and Spanish? If so, we encourage you to apply for the Experienced Bilingual Customer Service Representative position at blithequark. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth. **About blithequark** blithequark is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team of experts is dedicated to providing world-class customer service, technical support, and sales interactions that exceed our clients' expectations. **Job Summary** As an Experienced Bilingual Customer Service Representative at blithequark, you will be responsible for handling inbound and outbound customer contacts in a courteous, timely, and professional manner. You will work closely with our team to resolve customer issues, sell new products and services, and ensure a best-in-class customer experience. This is a full-time remote work opportunity that offers a competitive hourly rate, bonus structure, and a comprehensive benefits package. **Key Responsibilities** * Handle inbound and outbound customer contacts in a courteous, timely, and professional manner * Ensure first call resolution through problem-solving and effective call handling * Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed * Accurately document and process customer claims in appropriate systems * Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures * Comply with requirements surrounding confidential information and personal information * Escalate customer issues to the appropriate staff and managerial for resolution as needed * Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes * Adhere to all attendance and work schedule requirements **Qualifications** * Must be 18 years of age or older * High school diploma or equivalent * Fluent in both English and Spanish * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience **Benefits and Perks** * Competitive hourly rate and bonus structure * Comprehensive benefits package, including: + Paid Time Off (PTO) and paid holidays + Incentives & Rewards, including daily, weekly, and monthly contests with cash bonuses and prizes + Health Benefits, including comprehensive medical, dental, and vision coverage + Retirement Savings program + Disability Insurance + Life Insurance + Supplemental Insurance (Accident and Critical Illness) + Career Growth opportunities with a focus on internal promotions + Paid Training and development programs + Fun, engaging work environment with a team-oriented culture + Casual Dress Code **Work Environment** This is a remote work opportunity that requires a home office environment with a computer, telephone headset, and other necessary equipment. You will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. **How to Apply** If you are a highly motivated and customer-focused individual with excellent communication skills in both English and Spanish, we encourage you to apply for the Experienced Bilingual Customer Service Representative position at blithequark. Please submit your application, including all screening questions and a brief pre-employment test, on our company careers page. Apply for this job