Experienced Bilingual Customer Service Representative – Remote Work Opportunity for French and English Speakers in a Fast-Paced and Dynamic Environment

Introduction to arenaflex arenaflex, a leading professional services company, is on a mission to transform the way businesses operate in the digital era. With a strong commitment to innovation, customer satisfaction, and employee growth, we are seeking talented individuals to join our team as Remote Customer Service Representatives. As a multifaceted Customer Service Representative, you will have the opportunity to work from the comfort of your own home, assisting customers in both French and English, and contributing to the growth and success of our clients' businesses. Job Overview In this exciting role, you will be the "Product Expert" for an assigned customer base, taking replenishment orders, selling snack food products and promotions, and providing exceptional customer service to drive business growth and profitability. Your primary responsibility will be to maintain accurate and complete customer orders, while also addressing customer concerns and issues in a professional and timely manner. If you are a customer-driven individual with a passion for delivering outstanding service, we want to hear from you! Key Responsibilities Follow established procedures and adhere to a schedule to ensure seamless customer service operations Answer calls in English or French language queues, addressing customer inquiries, concerns, and issues in a professional and courteous manner Sell our portfolio of products to existing and new customers, promoting our brand and driving business growth Utilize issue resolution and follow-up techniques to handle a variety of customer service needs, ensuring flawless coordination and communication with customers Proactively partner with customers, positioning ourselves as the snack food experts and providing tailored solutions to meet their needs Essential Qualifications High school graduate or equivalent (associate degree preferred) Minimum of 2 years of previous customer service experience Proficiently work using a computer in a Windows environment Strong multi-tasking skills, with the ability to work well in an evolving, fast-paced environment Strong analytical and processing skills, with high attention to detail Skills in handling customer complaints in a calm and polished manner Fluent in English and French Flexibility to work 8-hour shifts between 8:00 AM and 8:00 PM EST Preferred Qualifications Continuous process improvement focus, with a drive for results and a commitment to excellence Customer-driven, with positive relationship and influence skills High degree of maturity and integrity, with a strong work ethic and a passion for delivering outstanding customer service Skills and Competencies To succeed in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will also need to be highly organized, with strong time management and problem-solving skills. Additionally, you will need to be proficient in using computer software and technology, with the ability to learn and adapt to new systems and processes quickly. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to ongoing training and development opportunities, including coaching, mentoring, and career advancement programs. You will also have the opportunity to work with a talented and diverse team of professionals, who are passionate about delivering exceptional customer service and driving business success. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where diversity and individuality are valued and respected. We are committed to creating a positive and supportive work environment, where employees can thrive and grow. As a Remote Customer Service Representative, you will be part of a virtual team, working from the comfort of your own home, with the flexibility to balance your work and personal life. Compensation, Perks, and Benefits We offer a competitive pay rate of $14.94 per hour, depending on experience and other qualifications. You will also be eligible for our discretionary annual incentive program, based on performance and subject to the terms of our applicable plans. Additionally, you will have access to a range of benefits, including medical, dental, vision, and life insurance, paid holidays, paid time off, 401(k) plan and contributions, long-term and short-term disability, paid parental leave, and an employee stock purchase plan. Conclusion If you are a motivated and customer-driven individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at arenaflex, you will have the chance to work with a talented and diverse team, while also contributing to the growth and success of our clients' businesses. Don't miss out on this opportunity to take your career to the next level and join a dynamic and inclusive workplace. Apply now and become a part of the arenaflex team! Apply for this job