**Experienced Bilingual Customer Service Representative – Spanish Language Support for arenaflex's Home-Delivered Meal Solutions**

At arenaflex, we're revolutionizing the way people experience home-delivered meal solutions. As a leading national provider of refrigerated home-delivered meals in the healthcare market, we're on a mission to make a positive impact on the lives of our clients. We're seeking an experienced Bilingual Customer Service Representative to join our team and provide exceptional customer service to our Spanish-speaking clients. **About arenaflex** arenaflex is a family-operated business that has been providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We're passionate about the well-being of others and strive to make a difference in the lives of our clients. Our team members are the backbone of our organization, and we're committed to creating a work environment that's fun, compassionate, and friendly. **Job Summary** As a Bilingual Customer Service Representative, you'll be the front line to our Spanish-speaking customers, providing exceptional customer service while efficiently and accurately submitting their orders. This is a fully remote position, and we're looking for someone who is passionate about delivering outstanding customer experiences. If you're a team player who is fluent in Spanish and English, we'd love to hear from you! **Responsibilities** As a Bilingual Customer Service Representative, your responsibilities may include: * Handling inbound and outbound customer service calls with our clients placing their meal orders * Addressing questions and providing exceptional customer service * Inputting order information into the appropriate client order screen * Documenting all conversations with clients into our client information database * Ensuring all assigned clients are contacted and have an order on file * Contacting case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients * Working quickly and efficiently without making the client feel rushed **Requirements** To be successful in this role, you'll need: * Bilingual (English/Spanish) language skills * High school degree or GED * 1 year of previous customer service experience * Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook) * Clear oral communication skills * Ability to deescalate situations and quickly resolve customer complaints * Prior experience adhering to company policies and showing core values * Must have a wired internet connection using an ethernet port * Must have a quiet workspace that is free from distraction **Preferred Qualifications** While not required, we're looking for candidates with: * 1 year of previous call center experience * Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems * Previous experience working with HIPAA policies and procedures **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team members enjoy: * Tiered growth path for promotion starting Day 1 * Eligible for Referral Bonuses starting Day 1 * Weekly paychecks * PTO, 401k, and a full benefits package **Compensation and Benefits** We offer a competitive starting wage of $16.00/hour, with weekly paychecks and benefits available after 30 days of employment. Our team members are eligible for a tiered growth path for promotion starting Day 1 and are eligible for Referral Bonuses starting Day 1. **Physical Requirements** This role requires: * Repetitive motions that include the wrists, hands, and/or fingers * Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods * Visual perception to perform the job, including peripheral vision, depth perception, and the ability to adjust focus **Equal Employment Opportunity** arenaflex complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status. **How to Apply** If you're passionate about delivering exceptional customer experiences and are fluent in Spanish and English, we'd love to hear from you! Please apply through our website by creating a Job Seeker account and following the application instructions. Apply Now! Apply for this job