**Experienced Bilingual Customer Service Specialist – Patient Care and Support**

Are you passionate about delivering exceptional patient care and support in a dynamic and innovative environment? Do you possess excellent communication skills, both written and verbal, and the ability to work in a fast-paced office setting? If so, we invite you to join our team at blithequark as an Experienced Bilingual Customer Service Specialist – Patient Care and Support. At blithequark, we are committed to providing exceptional patient care and support, and we are seeking a highly skilled and dedicated individual to join our team. As a Bilingual Customer Service Specialist, you will play a critical role in ensuring that our patients receive the highest level of care and support. You will be responsible for providing exceptional customer service, handling patient inquiries, and resolving issues in a timely and professional manner. **About blithequark** blithequark is a leading provider of specialty pharmacy and infusion services, dedicated to delivering exceptional patient care and support. Our team of passionate and dedicated professionals is committed to upholding a tradition of respect and dignity for both patients and employees alike. We specialize in managing rare and chronic conditions, in categories like organ transplant, oncology, and more. With unwavering dedication, we provide comprehensive clinical support and patient management, ensuring each individual's unique needs are met. **Job Summary** As an Experienced Bilingual Customer Service Specialist – Patient Care and Support, you will be responsible for providing exceptional customer service to our patients, handling patient inquiries, and resolving issues in a timely and professional manner. You will work closely with our team to ensure that our patients receive the highest level of care and support. This is a full-time position, working rotating shifts, Monday through Friday, 7:00 a.m. to 7:00 p.m., and Saturday, 8:00 a.m. to 2:00 p.m. **Key Responsibilities** * Conducts prescription refill reminder calls to ensure timely and accurate fulfillment of patient requests * Responsible for inbound and outbound patient phone calls, providing exceptional customer service and resolving issues in a timely and professional manner * Facilitates patient-to-pharmacist consultations, ensuring that patients receive the highest level of care and support * Provides assistance with all patient needs and requests, using problem-solving skills to offer support and quick resolutions to questions, concerns, and problems * Keeps records of client/customer interactions and transactions, identifying and reporting to direct supervisor on all call exceptions, positive or negative, and proposing actions, if necessary, to be taken in response to the exception * Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients * Responsible for monitoring and processing all orders and requests received via the website and by assigned clients/customers, communicating and coordinating with the appropriate personnel * Works closely with direct supervisor to improve assigned customer experience on the website * Uses bi-lingual skills to interact and communicate orally and in writing with providers, patients, and others as needed **Professional Competencies** * Participates in team meetings to ensure company service objectives are being met * Communicates all aspects that can assist the Sales Team as it relates to assigned customer retention and growth * Audits own performance and recommends objectives and standards of performance * Ability to learn MS Excel, Word, Outlook, Salesforce, CPR+ * Maintains knowledge of and utilizes software to provide best-in-class customer service * Attention to detail with emphasis on organizational skills * Ability to work with all levels of internal management and staff, as well as outside clients and vendors **Essential Qualifications** * HIPAA trained and/or the ability to work with and protect highly confidential patient and employee information * Ability to speak another language fluently and read/write in the language * Working knowledge of the healthcare industry * High school diploma or equivalent **Preferred Qualifications** * Experience in a customer service or patient care role * Knowledge of MS Excel, Word, Outlook, Salesforce, CPR+ * Ability to work in a fast-paced office setting **Work Environment and Culture** blithequark is a dynamic and innovative organization, committed to providing exceptional patient care and support. Our team of passionate and dedicated professionals is committed to upholding a tradition of respect and dignity for both patients and employees alike. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan. We also offer a competitive salary and opportunities for career growth and development. **Compensation and Benefits** * Starting salary: $19.00/hour * Bilingual pay (must pass bilingual proficiency test) * Full-time position, working rotating shifts, Monday through Friday, 7:00 a.m. to 7:00 p.m., and Saturday, 8:00 a.m. to 2:00 p.m. * Six paid holidays * Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan * Competitive salary and opportunities for career growth and development **How to Apply** If you are a motivated and dedicated individual who is passionate about delivering exceptional patient care and support, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates and are an affirmative action employer. We are committed to providing a work environment that is free from discrimination and harassment. Apply for this job