Experienced Bilingual Customer Support Online Chat Specialist (English + Spanish or Portuguese) for a Mission-Driven Tech Startup – Remote Contract Opportunity

Introduction to arenaflex At arenaflex, we're on a mission to create a revolutionary prayer and meditation app that combines the beauty of Christian and Catholic spirituality with world-class product and content execution. Our goal is to provide a resource for anyone seeking to deepen their relationship with God, and we believe that our app can be a powerful tool for finding peace and rest in a busy world. With over 15 million downloads and 250,000 5-star reviews, we're excited to build out our team and bring on a talented Customer Support Online Chat Specialist to help us continue to grow and serve our users. About the Role We're looking for a highly skilled and passionate Customer Support Online Chat Specialist to join our team on a contract basis. As a bilingual specialist, you will be fluent in English and either Spanish or Portuguese, with excellent communication skills in both languages. You will be responsible for providing top-notch support to our users through our Intercom customer messaging platform, answering live chat messages, and addressing inquiries, providing information, and resolving issues effectively. If you're a motivated and tech-savvy individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Key Responsibilities Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese Collect and relay customer feedback to the rest of the arenaflex team Identify potential issues and coordinate appropriately with the Development team Support other Customer Support projects as necessary Manage inbound and outbound calls to users, handling phone calls with professionalism and courtesy Provide information, address inquiries, and resolve issues effectively Essential Qualifications Minimum of 3 years of experience in Customer Support/Service Fluency in English and either Spanish or Portuguese (fluency in Polish, German, French, Italian, or Tagalog is a plus) Excellent communication skills in both languages Strong technical skills and ability to learn new software and systems quickly Reliable internet connection (at least 10 MB/s) and a computer that can connect to the web Flexibility to work various shifts, including evenings and weekends, if needed Preferred Qualifications Familiarity with software such as Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk Coding knowledge (not required but a plus) Experience working in a startup environment Strong problem-solving skills and ability to think creatively What We Offer At arenaflex, we're committed to providing a competitive compensation package and a flexible work environment that allows you to work from anywhere in the world. As a remote contract role, you'll have the opportunity to work with a talented team of professionals who are passionate about our mission. We offer: Competitive market-rate compensation Flexible work schedule (30-40 hours per week) Opportunity to work with a mission-driven startup Professional development and growth opportunities Collaborative and supportive team environment Career Growth Opportunities At arenaflex, we're committed to helping our team members grow and develop in their careers. As a Customer Support Online Chat Specialist, you'll have the opportunity to work on a wide range of projects, develop your technical skills, and take on new challenges. We offer regular training and development opportunities, as well as a supportive team environment that encourages collaboration and innovation. Work Environment and Company Culture At arenaflex, we're proud of our company culture, which is built on values of compassion, empathy, and respect. We believe in creating a work environment that is supportive, inclusive, and fun, and we're committed to helping our team members thrive. As a remote contract role, you'll have the opportunity to work from anywhere in the world, and we'll provide you with the tools and resources you need to succeed. Conclusion If you're a motivated and passionate individual who is looking for a challenging and rewarding role with a mission-driven startup, we encourage you to apply for our Customer Support Online Chat Specialist position. With your skills and experience, you'll play a critical role in helping us deliver exceptional customer experiences and achieve our mission of providing a resource for anyone seeking to deepen their relationship with God. Don't miss out on this opportunity to join a talented team of professionals who are making a difference in the world. Apply today! Apply for this job