**Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at blithequark**

Are you a motivated and customer-focused individual looking to take your career to the next level? Do you have a passion for delivering exceptional service and a flair for languages? If so, we invite you to join the dynamic team at blithequark as a Bilingual Financial Customer Service Representative. As a key member of our remote team, you will play a vital role in providing top-notch support to our clients, leveraging your exceptional communication skills, and driving business growth. **About blithequark** blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business solutions to help the world's leading brands streamline their operations and achieve their goals. With a global presence and a team of over 500,000 inspired and passionate individuals speaking more than 300 languages, we are committed to making a positive impact on our communities, clients, and the environment. **Benefits of Working with blithequark** At blithequark, we believe in investing in our employees' growth and well-being. Some of the benefits of working with us include: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to the organization * Comprehensive Benefits Package, including Medical, Dental, Vision, 401k, and more * Paid Time Off to recharge and relax * Employee Wellness and Engagement Programs to support your physical and mental health **Teleperformance and You** At blithequark, we pride ourselves on our unique blend of high-tech and high-touch approaches, combined with deep industry and geographic expertise. This enables us to make a meaningful difference in people's lives, simplify complex processes, and drive business growth. As a Bilingual Financial Customer Service Representative, you will be at the forefront of this effort, working collaboratively with our team to deliver exceptional service and drive business results. **Responsibilities** As a Bilingual Financial Customer Service Representative, your key responsibilities will include: * Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns * Connecting with customers via phone to resolve their questions, issues, or concerns * Escalating, transferring, or completing conference calls to banks, loan originators, financial institutions, and more * Calmly attempting to resolve and de-escalate any issues * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues **Qualifications** To succeed in this role, you will need to possess the following qualifications: * Bilingual Spanish/English required * High School Diploma or GED required * Must be over 18 years of age * 6 months of customer service experience minimum * 6 months of Call Center experience, preferred * Ability to type 25 wpm * Comfort with desktop computer systems * Proven oral and written communication skills * Logical problem-solving skills * Availability to work various shifts * Ability to use Windows operating systems * Organization and work prioritization skills * Ability to work independently * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills **Work from Home Requirements** To ensure your success in this remote role, you will need to meet the following work from home requirements: * Internet Connection Requirements: * Minimum subscribed download rate equal to or exceeds 12.0 Mbps * Minimum subscribed upload rate equal to or exceeds 3.0 Mbps * ISP must have no packet loss and ping under 50ms * Proof of internet speed required * Clean and quiet workspace **Employment Type** This is a full-time employment opportunity with blithequark. **Join the blithequark Team Today!** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Don't miss the chance to join our dynamic team and take your career to the next level. Apply now and become a part of the blithequark family! Apply for this job