Experienced Bilingual Spanish/English Customer Service Representatives – Remote Work Opportunity with blithequark

Introduction to blithequark Imagine being part of a global, digital business services company that is dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. At blithequark, we pride ourselves on our global scale and local presence, allowing us to be a force of good in supporting our communities, our clients, and the environment. With over 500,000 inspired and passionate people speaking more than 300 languages, we are a dynamic and diverse team that is committed to making a positive impact. Benefits of Working with blithequark At blithequark, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include: Paid Training : We invest in our employees' growth and development, providing comprehensive training to ensure they have the skills and knowledge needed to excel in their roles. Competitive Wages : We offer competitive wages that reflect our employees' value to our organization. Full Benefits : Our employees enjoy a range of benefits, including medical, dental, vision, 401k, and more. Paid Time Off : We believe in work-life balance and provide our employees with paid time off to relax and recharge. Employee Wellness and Engagement Programs : We are committed to our employees' well-being and offer a range of programs and initiatives to support their physical and mental health. Who We Are Looking For We are seeking fearless and inspired individuals who are passionate about delivering exceptional customer service. As a Bilingual Spanish/English Customer Expert, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. Responsibilities As a Bilingual Spanish/English Customer Expert, your responsibilities will include: Connecting with Customers : You will connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns. Resolving Issues : You will calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary and appropriate. Responding to Requests : You will respond to requests for assistance and/or possible processing payments. Tracking Call Information : You will track all call-related information for auditing and reporting purposes. Providing Feedback : You will provide feedback on call issues to help us improve our services. Meeting Sales Objectives : You will meet sales objectives as defined, using your superior negotiating skills to drive results. Qualifications We are looking for individuals who are: Bilingual in Spanish and English Customer Service Experience : You should have at least 6 months of customer service experience, with a proven track record of delivering exceptional service. Age : You should be over 18 years of age. Typing Skills : You should be able to type at least 25 words per minute. Education : You should be a high school graduate or have a GED equivalent. Computer Skills : You should be comfortable using desktop computer systems and have experience with Windows operating systems. Communication Skills : You should have proven oral and written communication skills, with the ability to listen actively and respond effectively. Problem-Solving Skills : You should have logical problem-solving skills, with the ability to think critically and outside the box. Availability : You should be available to work various shifts, including evenings and weekends. Sales Experience : You should have at least 6 months of sales experience, with a proven track record of driving results. Work from Home Requirements To work from home with blithequark, you will need to meet the following requirements: Internet Connection : You should have a reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps. ISP Requirements : Your ISP should have no packet loss and a ping under 50ms. Proof of Internet Speed : You should be able to provide proof of your internet speed. Workspace : You should have a clean and quiet workspace that is free from distractions. Career Growth Opportunities At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, as well as opportunities for advancement and promotion. Whether you are looking to move into a leadership role or specialize in a particular area, we have the resources and support to help you achieve your goals. Work Environment and Company Culture Our work environment is collaborative and engaging, with a focus on teamwork and mutual respect. We believe in fostering a positive and inclusive company culture that values diversity and promotes equality. Our employees are our greatest asset, and we are committed to providing them with the support and resources they need to thrive. Compensation, Perks, and Benefits We offer a competitive compensation package that includes a range of perks and benefits. From paid time off and employee wellness programs to opportunities for career growth and development, we are committed to taking care of our employees and helping them achieve their goals. Conclusion If you are a motivated and inspired individual who is passionate about delivering exceptional customer service, we want to hear from you. At blithequark, we are committed to making a positive impact and helping our employees grow and develop in their careers. Apply today to join our team and take the first step towards an exciting and rewarding career with a global leader in digital business services. Apply for this job