Experienced Bookkeeping Software Customer Support Specialist - Remote Opportunity with blithequark

Unlock Your Potential as a Customer Support Expert with blithequark blithequark is seeking highly skilled and experienced independent contractors to join our team as Bookkeeping Software Customer Support specialists. As a remote contractor, you will play a crucial role in delivering exceptional customer service to our clients, providing expert guidance on bookkeeping software, and troubleshooting complex issues. If you have a strong background in bookkeeping and accounting practices, proficiency in QuickBooks Online or comparable accounting software, and excellent customer service skills, we invite you to join our team and take advantage of this exciting opportunity. About blithequark and the Industry blithequark is a leading provider of customer support solutions, partnering with top brands to deliver exceptional customer experiences. Our team of experts works remotely, leveraging their skills and expertise to provide top-notch support to clients across various industries. The accounting and bookkeeping software industry is rapidly evolving, with an increasing demand for skilled professionals who can navigate complex software and provide expert guidance to clients. As a customer support specialist with blithequark, you will be at the forefront of this industry, working with cutting-edge technology and developing your skills to meet the evolving needs of our clients. Key Responsibilities Provide exceptional customer support via phone, addressing client inquiries and concerns related to bookkeeping software processes, ledger entry, navigation, and troubleshooting needs. Utilize your expertise in bookkeeping and accounting practices to resolve complex issues, including AR, AP, journal entries, reconciliation, and other related topics. Demonstrate a strong understanding of QuickBooks Online or comparable accounting software, providing expert guidance and support to clients. Effectively cross-sell relevant products while addressing customer concerns, showcasing your ability to think critically and provide value-added solutions. Take ownership of customer issues, working to resolve problems efficiently and effectively, and providing confident resolution to clients. Maintain a high level of professionalism and a friendly tone, ensuring that every customer interaction is positive and productive. Essential and Preferred Qualifications To succeed in this role, you will need: Proficiency in QuickBooks Online or comparable accounting software, with a strong understanding of bookkeeping and accounting practices. Excellent customer service skills, with experience working in a virtual or "brick and mortar" call center environment. Strong technical skills, with the ability to navigate complex software and troubleshoot issues. Effective communication skills, with the ability to articulate complex concepts in a clear and concise manner. A strong work ethic, with the ability to work independently and manage your time effectively. Preferred qualifications include: Previous experience working with accounting software, particularly QuickBooks Online. A background in bookkeeping or accounting, with a strong understanding of financial principles and practices. Experience working in a customer-facing role, with a proven track record of delivering exceptional customer service. Skills and Competencies Required for Success To excel in this role, you will need to possess the following skills and competencies: Technical expertise: A strong understanding of bookkeeping and accounting practices, as well as proficiency in QuickBooks Online or comparable accounting software. Customer service skills: The ability to deliver exceptional customer service, working effectively with clients to resolve issues and address concerns. Communication skills: Strong verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner. Problem-solving skills: The ability to think critically and troubleshoot complex issues, providing effective solutions to clients. Time management skills: The ability to work independently and manage your time effectively, prioritizing tasks and meeting productivity standards. Career Growth Opportunities and Learning Benefits As a customer support specialist with blithequark, you will have access to a range of career growth opportunities and learning benefits, including: Ongoing training and development: We will provide you with the training and support you need to succeed in your role, including ongoing coaching and feedback. Career advancement opportunities: As you grow and develop in your role, you will have opportunities to take on new challenges and advance your career. Industry insights and knowledge: You will have access to industry insights and knowledge, staying up-to-date on the latest trends and developments in the accounting and bookkeeping software industry. Work Environment and Company Culture Highlights At blithequark, we pride ourselves on our flexible and supportive work environment. As a remote contractor, you will enjoy: The flexibility to work from home, creating a schedule that works best for you. A supportive team environment, with access to ongoing coaching and feedback. A culture that values independence and self-motivation, with opportunities to grow and develop in your role. Compensation, Perks, and Benefits As a customer support specialist with blithequark, you will enjoy a competitive hourly rate of $15.30 - $20.40 per hour, with opportunities to earn more based on your performance and productivity. You will also have access to a range of perks and benefits, including: The flexibility to create your own schedule, working when it's convenient for you. The opportunity to gain experience in different industries, expanding your skillset and broadening your horizons. A supportive environment, with access to ongoing coaching and feedback. Technology Requirements To succeed in this role, you will need to meet the following technology requirements: A personal computer (no tablet) with a Windows 10 or Windows 11 operating system. A broadband internet connection, with at least 10 Mbps download speed. A wired internet connection (no wi-fi or mobile internet). Valid antivirus software installed, running, and up to date. A wired USB headset with microphone. Important Details Please note that this is a remote, independent contractor role, and you will be required to work from the United States, except CA, NY, PA, WA. You will also need to successfully pass a criminal background check to be eligible for this opportunity. Join Our Team and Take Advantage of This Exciting Opportunity If you are a skilled and experienced customer support specialist with a passion for bookkeeping and accounting practices, we invite you to join our team and take advantage of this exciting opportunity. With blithequark, you will enjoy a flexible and supportive work environment, ongoing training and development, and opportunities for career growth and advancement. Apply now to become a part of our team and start delivering exceptional customer service to our clients. Apply for this job