Experienced Call Center Customer Service Representative – Work from Home Opportunity in Tennessee with blithequark

Introduction to blithequark Imagine being part of a global leader in communications and technology, where you get to redefine customer service and create meaningful connections with each customer from the comfort of your own home. At blithequark, we are committed to delivering exceptional customer experiences and introducing the latest technology, services, and offers to our customers. As a Call Center Customer Service Representative, you will be the voice of blithequark, making a significant impact on our customers' lives and driving business growth through your daily interactions. Job Overview This exciting opportunity offers a $3,000.00 sign-on bonus, paid out in three installments: $500 after 30 days, $1,000 after six months, and $1,500 after one year. As a Call Center Customer Service Representative, you will handle customer service calls, resolve complex issues, and provide personalized recommendations for our latest products and services. Your goal will be to deliver effective and timely resolutions, meet monthly sales goals, and provide an outstanding customer experience. Key Responsibilities Handle customer service calls ranging from billing and payments to plan changes and upgrades Use creative problem-solving skills to address complex customer questions and concerns Navigate multiple tools and systems to update customer accounts and maintain records Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services Meet monthly sales goals and deliver an outstanding customer experience Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services Resolve complex customer issues virtually, using various tools and resources, and engage with managers or support teams for assistance when needed Simplify explanations of customer bills, rate plans, and features of blithequark's products and services Perform basic troubleshooting on both products and services when issues arise What You Can Expect As a Call Center Customer Service Representative at blithequark, you can expect a competitive hourly salary between $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met. Our top sellers can earn up to $72,114 per year. You will also enjoy amazing perks and benefits, including: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time off and holidays Sick leave Paid Parental Leave Adoption Reimbursement Disability Benefits (short-term and long-term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness, accident hospital indemnity/group legal Employee Assistance Programs (EAP) Employee discounts up to 50% off on eligible blithequark mobility plans and accessories, blithequark internet (and fiber where available), and blithequark phone Requirements and Qualifications To be successful in this role, you will need: Call center or customer service experience Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) Ability to work from home and meet WFH standards (technical, security, physical, noise levels, Clean Desk policy, etc.) Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. Career Growth and Development At blithequark, we believe in investing in our employees' growth and development. As a Call Center Customer Service Representative, you will have access to training on the latest technology, devices, and our entire lineup of products, services, and promotions. You will also have opportunities to round out your experience and take on new challenges, with career possibilities that are limitless. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. Our company culture is built on values of innovation, customer focus, and teamwork. As a Call Center Customer Service Representative, you will be part of a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also enjoy a flexible work-from-home arrangement, with the freedom to work from the comfort of your own home and balance your work and personal life. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Call Center Customer Service Representative role at blithequark. With our competitive salary, amazing perks and benefits, and opportunities for career growth and development, this is an opportunity you won't want to miss. Join our team and become the voice of blithequark, making a difference in the lives of our customers and driving business success. Apply now and take the first step towards an exciting and rewarding career with blithequark! Apply for this job