Experienced Call Center Customer Support Agent - Healthcare Industry Expert - Remote US Opportunity at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading organization that harnesses the power of technology to improve the health and well-being of communities. We believe that great companies need great teams to propel their operations and drive success. By joining our team, you'll have the opportunity to grow your career in a company that values your contributions, work flexibility, learning, and career development. The healthcare industry is constantly evolving, and at arenaflex, we're committed to finding innovative solutions to some of healthcare's biggest challenges. If you're passionate about making a difference in people's lives, we invite you to connect your passion with purpose and join our team of dedicated professionals. Job Summary As a Call Center Customer Support Agent - Healthcare - Remote US at arenaflex, you will play a vital role in responding to provider inquiries regarding enrollment, claims, policy, and other healthcare-related topics. Your primary responsibility will be to work in an inbound call center, answering telephones, and responding to customer questions in a timely and professional manner. You will be the first point of contact for our clients, and your excellent communication and problem-solving skills will be essential in resolving customer inquiries and ensuring a positive experience. Your Role in Our Mission As a Call Center Customer Support Agent, your key responsibilities will include: Answering telephones and responding to customer questions and/or forwarding calls to appropriate personnel Recording calls on account history records with results of the inquiry and initiating required confirmation without direct supervision Researching customer inquiries and responding to appropriate parties in a timely manner Processing calls in a timely, accurate, and quality manner to ensure service levels are met or exceeded Interfacing with team members, management, customers, and clients regarding customer service issues and ensuring inquiries and issues are researched and in compliance with state-identified policies, procedures, and criteria Reviewing and recommending modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions Staying abreast of industry best practices, process improvements, and customer service to maintain a state-of-the-art Contact Center What We're Looking For To be successful in this role, you should have: Two or more years of customer service or telephone experience Excellent problem-solving and communication skills Ability to work independently and with accountability for self-time management Ability to follow oral and written directions In addition to these requirements, we prefer candidates with experience in the healthcare industry, knowledge of healthcare policies and procedures, and a strong understanding of customer service principles. What You Should Expect in This Role As a Call Center Customer Support Agent at arenaflex, you can expect: Full-time employment (40 hours a week) with the possibility of shift work and overtime when necessary A remote work arrangement, allowing you to work from the comfort of your own home A minimum internet speed requirement of 24MBS download and 8 MBS upload to ensure efficient communication and data transfer A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) employer match, and educational assistance A competitive salary range of $29,100 - $41,600 per year, depending on geographic region, internal equity, job-related knowledge, skills, and experience Opportunities for career growth and professional development through our leadership and technical development academies Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training programs, workshops, and conferences to enhance your skills and knowledge in customer service, healthcare, and technology. Our leadership and technical development academies provide opportunities for you to build your skills and capabilities, preparing you for future roles and responsibilities within the company. Work Environment and Company Culture arenaflex is a diverse, equitable, and inclusive workplace where everyone feels valued and respected. We believe that collaboration, innovation, and inclusion fuel our growth, and we're dedicated to creating an environment where all employees can thrive. Our company culture is built on a foundation of trust, integrity, and open communication, and we encourage our employees to share their ideas, feedback, and suggestions to help us improve and grow. Compensation, Perks, and Benefits In addition to a competitive salary and comprehensive benefits package, arenaflex offers a range of perks and benefits to support your well-being and career development. These include: Flexible vacation policy Comprehensive health benefits 401(k) employer match Educational assistance Leadership and technical development academies Opportunities for career growth and advancement Conclusion If you're passionate about making a difference in people's lives and are looking for a challenging and rewarding career opportunity, we invite you to join our team at arenaflex. As a Call Center Customer Support Agent - Healthcare - Remote US, you'll have the opportunity to grow your career in a company that values your contributions, work flexibility, learning, and career development. Apply now to take the first step towards a fulfilling and successful career with arenaflex. Apply today and become a part of our dynamic team! Apply for this job