**Experienced Call Center Customer Support Agent - Healthcare - Remote US at arenaflex**

At arenaflex, we're revolutionizing the way healthcare operates by harnessing the power of technology to improve the lives of millions. As a leading innovator in the industry, we're seeking an exceptional Call Center Customer Support Agent to join our team. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and thrive in a dynamic, fast-paced environment, we want to hear from you. **About arenaflex** arenaflex is a forward-thinking company that's dedicated to making a meaningful impact in the healthcare industry. We believe that by working together, we can create a better future for everyone. Our team is comprised of talented individuals who share our vision and are passionate about delivering exceptional results. At arenaflex, we value work flexibility, learning, and career development, and we're committed to creating a workplace that's inclusive, equitable, and diverse. **Your Role in Our Mission** As a Call Center Customer Support Agent at arenaflex, you'll play a critical role in providing exceptional customer service to our healthcare clients. Your primary responsibilities will include: * Responding to inbound calls from healthcare providers, addressing their inquiries, and resolving their issues in a timely and professional manner. * Researching customer inquiries and responding to them in a timely and accurate manner. * Processing calls efficiently, accurately, and with quality to ensure service levels are met or exceeded. * Collaborating with team members, management, customers, and clients to resolve customer service issues and ensure compliance with state-identified policies, procedures, and criteria. * Staying up-to-date with industry best practices, process improvements, and customer service trends to maintain a state-of-the-art Contact Center. **What We're Looking For** To succeed in this role, you'll need: * Two or more years of customer service or telephone experience. * Excellent problem-solving and communication skills. * Ability to work independently and with accountability for self-time management. * Ability to follow oral and written directions. **What You Can Expect in This Role** * Full-time (40 hours a week) position with the possibility of shift work and overtime when necessary. * Remote work from home with a minimum broadband internet connection speed of 24MBS download and 8 MBS upload. * Most benefits start on the first day of employment, including comprehensive health benefits, a 401(k) employer match, and educational assistance. * Opportunities for career growth and development through our leadership and technical development academies. * A generous, flexible vacation policy and a variety of leadership and technical development academies to help build your skills and capabilities. **Compensation and Benefits** The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. **Why Join arenaflex?** At arenaflex, we believe that our employees are our greatest asset. We offer a dynamic, inclusive, and supportive work environment that's designed to help you grow and thrive. Our company culture is built on collaboration, innovation, and inclusion, and we're committed to creating a workplace that's equitable, diverse, and inclusive. **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you. Apply now to join our team and be a part of something bigger than yourself. Apply Job! **Equal Opportunity Employer** arenaflex is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Apply for this job