**Experienced Call Center Representative – Data Entry and Patient Enrollment**

At arenaflex, we're committed to making a positive impact on people's lives through better health and well-being. As a leading player in the retail pharmacy and healthcare industry, we're seeking an experienced and compassionate Call Center Representative to join our team. This is an exciting opportunity to work from home, providing exceptional customer service and data entry support to our patients and clients. **About arenaflex** arenaflex is a leading healthcare and retail pharmacy company, dedicated to making a difference in the lives of our customers and patients. With a legacy of over 100 years, we've grown to become one of the largest pharmacy chains in the United States, with over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands. Our mission is to make more joyful lives through better health, and we're committed to delivering exceptional customer experiences through our omnichannel approach. **Job Summary** As a Call Center Representative at arenaflex, you'll be responsible for providing high-volume customer service, handling patient enrollment, and data entry tasks. You'll work closely with our patients, prescribers, and other stakeholders to resolve issues, answer questions, and provide support. This is a full-time remote position, offering a competitive hourly rate of $25-$35 per hour. **Key Responsibilities** * Provide exceptional customer service to patients, prescribers, and other stakeholders through inbound and outbound calls, emails, and messages. * Handle patient enrollment, data entry, and other administrative tasks, ensuring accuracy and compliance with HIPAA regulations. * Investigate and resolve issues related to patient medication demands, top-off orders, and other data entry-related matters. * Settle correspondence with patients, prescribers, and other stakeholders, as needed. * Settle outsider oddballs by inspecting, gathering data, making adjustments, and resubmitting for handling, as per individual arrangement necessities. * Provide support to pharmacists, both in-office and remotely, to ensure seamless patient care. * Recognize and convey issues to senior-level staff, as needed. * Acquire a dynamic specialist permit or accreditation within the initial 90 days and maintain a functioning expert permit or confirmation. **Essential Qualifications** * High school certificate or GED. * Essential level PC abilities, including: + Starting and closing the computer. + Using the mouse to point and click. + Starting and closing programs. + Switching between programs. + Saving records. + Printing reports. + Accessing data online. * Essential web search tools abilities, including: + Opening a program. + Composing in URLs in the right area. + Using a web search tool. + Bookmarking a webpage. + Exploring using back/forward/stop buttons. + Completing forms online. * Middle-level keyboarding abilities, including: + Typing at least 25 WPM. + Typing by memory. + Organizing reports. * Ability to communicate effectively in writing and verbally. * 18 years old or older. **Preferred Qualifications** * At least 1 year of pharmacy experience in a retail or call center environment. * At least 1.5 years as a pharmacy technician with a certificate/enrollment by the state as conceded by the State Board for Pharmacy or broadly recognized certificate office. * Experience providing customer service to internal and external clients, including fulfilling quality guidelines for services, and assessment of consumer satisfaction. * Halfway to cutting-edge level keyboarding abilities, including: + Typing at least 35 WPM. + Typing by memory. + Designing reports. * Familiarity with Spanish and English. **What We Offer** * Competitive hourly rate of $25-$35 per hour. * Opportunity to work from home in a remote environment. * Comprehensive training and onboarding program. * Ongoing support and development opportunities. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **How to Apply** If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com]( to learn more about our company culture and values. To apply, please click on the link below: Apply Job! We look forward to welcoming you to our team! Apply for this job