Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity at blithequark

Introduction to blithequark At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare and retail company, we strive to provide exceptional service and support to our communities. Our mission is to create more happy lives through better health, and we are dedicated to achieving this goal through our integrated healthcare, pharmacy, and retail services. With a long history of caring for communities, blithequark is proud to be a local health destination serving millions of customers every day. Job Overview We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for handling high-volume customer requests, performing data entry tasks, and providing exceptional customer service to our patients and clients. This is a full-time remote opportunity, and we are looking for a highly motivated and organized individual who can work independently and as part of a team. Key Responsibilities Utilize blithequark's prescription data entry methodology and rules to process new patient enrollments and enter data into our system. Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate and resolve missing prescription data, and interpret medical abbreviations (SIG codes). Resolve data entry-related exceptions and communicate with patients, prescribers, and other stakeholders as needed. Provide support to pharmacists and other healthcare professionals, both in the office and in different locations. Identify and escalate issues to senior-level staff as appropriate. Obtain a valid professional license or certification within the first 90 days of employment and maintain an active professional license or certification. Essential Qualifications High school diploma or GED. Basic level computer skills, including starting and shutting down a computer, using a mouse, and accessing information online. Basic web browser skills, including opening a browser, typing URLs, using a search engine, and completing forms online. Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing documents). Ability to communicate effectively in writing and verbally. Must be at least 18 years old. Preferred Qualifications At least 1 year of pharmacy technician experience in a retail or call center environment. At least 1-2 years as a pharmacy technician with a certification/registration by the state as granted by the State Board of Pharmacy or a nationally recognized certification agency. Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction. Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing documents). Fluency in Spanish and English. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. Our goal is to help you achieve your career goals and provide you with the support and resources you need to succeed. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in creating a work environment that is supportive, collaborative, and respectful of all employees. Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and clients. We offer a range of benefits and perks, including flexible working hours, remote work options, and a comprehensive benefits package. Compensation, Perks, and Benefits We offer a competitive salary range of $25-$35 per hour, depending on experience. In addition to our competitive salary, we offer a range of benefits and perks, including health insurance, retirement savings, and paid time off. We also offer opportunities for career advancement and professional development, as well as a range of employee recognition and reward programs. Conclusion If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Call Center Representative, you will have the opportunity to make a positive impact on the lives of our patients and clients, while also developing your skills and knowledge in a fast-paced and dynamic environment. Don't miss out on this opportunity to join our team and start your career at blithequark today! Apply now and take the first step towards a rewarding and challenging career at blithequark! Apply for this job