**Experienced Chat Support Representative – Customer Service & Sales Expert for arenaflex**

At arenaflex, we're revolutionizing the way people shop for high-quality, affordable kitchen and bathroom cabinets. As one of America's leading e-commerce companies, we're passionate about helping our customers bring their design dreams to life. We're now seeking a talented and driven Chat Support Representative to join our team and help us continue to grow and thrive. **About arenaflex** arenaflex is a dynamic and innovative company that's been making waves in the e-commerce industry since 2012. We're committed to providing our customers with the best possible shopping experience, and we're always looking for talented individuals who share our passion for excellence. Our team of experienced sales and design professionals has helped thousands of customers realize their kitchen and bathroom dreams, and we're now seeking like-minded individuals to join our ranks. **The Role** As a Chat Support Representative at arenaflex, you'll be the front face of our company, providing exceptional customer service and support to our customers through live chat. Your primary focus will be on resolving customer inquiries, addressing product-related questions, and providing timely and accurate responses to customer requests. You'll also have the opportunity to upsell and cross-sell our products, helping our customers find the perfect solutions for their kitchen and bathroom needs. **Key Responsibilities** * Provide exceptional customer service and support through live chat, responding to customer inquiries and resolving issues in a timely and professional manner * Address product-related questions, including product features, pricing, and availability * Provide accurate and up-to-date information on our products and services * Upsell and cross-sell our products to customers, helping them find the perfect solutions for their kitchen and bathroom needs * Collaborate with our sales and design teams to provide customers with personalized solutions and recommendations * Stay up-to-date on our products, services, and company policies to ensure accurate and informed responses to customer inquiries **What We're Looking For** To succeed in this role, you'll need to possess a unique combination of skills and traits, including: * **Speed and a high stress threshold**: You'll need to be able to handle multiple customer requests simultaneously, responding quickly and accurately to each inquiry. * **Strong work ethic**: You'll need to be comfortable with walking the extra mile for our customers, even when it's outside of your job description. * **Creativity**: You'll need to be able to think on your feet, coming up with creative solutions to complex customer problems. * **Sales acumen**: You'll need to be passionate about helping customers find the right products and generating revenue for the business. * **Independence**: You'll need to be comfortable working independently, often finding your own answers and solutions to customer problems. * **Thoroughness**: You'll need to be meticulous in your work, ensuring that every customer interaction is accurate and professional. **Requirements** * 1 year of customer service experience (preferred) * Fluency in English in speech and writing * Fast and accurate typing skills (approx. 40-60 WPM) * Basic knowledge of the MS Office suite * Ability to work in a fast-paced, dynamic environment * Strong communication and interpersonal skills * Ability to work independently and as part of a remote team **What We Offer** As a Chat Support Representative at arenaflex, you'll enjoy a range of benefits and perks, including: * **Competitive hourly rate**: $14.00 per hour * **Flexible scheduling**: 30-50 hours per week, with opportunities for overtime * **Remote work**: Work from the comfort of your own home, with the flexibility to create your own schedule * **On-the-job training**: We'll provide you with comprehensive training and support to ensure your success in the role * **Paid time off**: Enjoy paid vacation time, holidays, and sick leave * **Health insurance**: We offer comprehensive health insurance to our employees * **Dental insurance**: We also offer dental insurance to our employees * **Vision insurance**: Enjoy comprehensive vision insurance, including eye exams and corrective lenses * **Company getaways**: Join us for company-sponsored getaways and team-building events * **Freedom under responsibility**: Enjoy the freedom to work independently, with the support and guidance of our team **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Application Question(s)** * Are you currently a resident of, or able to relocate to, Florida, Texas, or Arkansas? * What is your approximate typing speed in WPM (words per minute)? **Experience** * Customer Service: 1 year (preferred) **Location** * Texas (required) **Work Location** * Remote Apply Job! Apply for this job