**Experienced Chat Support Representative – Delivering Exceptional Customer Experience in a Dynamic Remote Environment**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and passionate Chat Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers through online chat, addressing their inquiries, and ensuring a positive customer experience. **About arenaflex** arenaflex is a leading provider of innovative solutions and services, dedicated to empowering individuals and businesses to achieve their full potential. With a strong commitment to customer satisfaction and a passion for excellence, we strive to create a work environment that is collaborative, inclusive, and supportive. Our team is comprised of talented individuals from diverse backgrounds, united by a shared vision of delivering exceptional results and making a meaningful impact. **Responsibilities** As a Chat Support Representative at arenaflex, you will be responsible for: * Providing answers to our customers for all pricing and product inquiries via online chat, ensuring that their questions are addressed promptly and accurately. * Offering a high level of professional, competent support in reviewing and documenting accounts of all customers in pre-sales and post-sales situations, demonstrating a deep understanding of our products and services. * Following established procedures and protocols to enhance customer relationships and contribute to building customer loyalty, fostering a positive and supportive environment. * Navigating our computer systems to track calls, gather information, and effectively resolve customer issues or queries, utilizing your analytical and problem-solving skills to find creative solutions. * Selling, cross-selling, and upselling our best communication products and services in the market, leveraging your knowledge and expertise to drive sales and revenue growth. * Handling blended voice and non-voice interactions, adapting to changing customer needs and preferences in a fast-paced and dynamic environment. **Qualifications** We're looking for a talented and motivated individual who possesses the following qualifications: * Ability to work in a shifting schedule, demonstrating flexibility and adaptability in a dynamic environment. * Willingness to work from home or in our office in San Mateo, Rizal, with the option to switch between the two based on performance and business needs. * At least a Senior High School or High School graduate (old curriculum), with a strong foundation in communication and customer service. * Advanced computer knowledge and a great multi-tasker, with the ability to navigate multiple systems and tools simultaneously. * Must have a National Bureau of Investigation (NBI) Clearance prior to job offer, ensuring a secure and trustworthy environment. * Excellent interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. **A Glimpse of What Awaits You** As a Chat Support Representative at arenaflex, you can expect: * A competitive salary package of Php 19,800 basic salary + 2,200 non-taxable allowances + Quarterly Salary Increase*, ensuring a stable and growing income. * Hybrid or work-from-home arrangements, with the option to switch between the two based on performance and business needs. * Comprehensive health benefits, including HMO with 2 FREE Dependents, ensuring the well-being of you and your loved ones. * Generous leave policies, including 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash), allowing you to recharge and refocus. * Life and accident insurance – Day 1, providing peace of mind and financial security for you and your family. * Optical, medicine, and mental health reimbursement, ensuring access to essential healthcare services. * 6 months paid maternity with cash assistance and more, supporting the well-being of our female employees and their families. **Join Our Team Today!** If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to take your career to the next level and join the arenaflex team! **How to Apply** To apply for this role, please visit our website or walk-in to our office at 4/F SM San Mateo, Gen. Luna Ave., San Mateo, Rizal (Entrance besides SM San Mateo Supermarket). Don't forget to bring your valid ID and resume! **Terms and Conditions Apply** arenaflex is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from talented individuals from all backgrounds and perspectives. Apply for this job