Experienced Client Support Coordinator – Music Distribution and Technology Specialist for arenaflex

Introduction to arenaflex arenaflex is a forward-thinking music distribution, technology, and marketing services company that operates at the heart of the music industry. With over 800 clients, including renowned music companies, arenaflex is the world's leading full-service B2B music distributor. We work at the forefront of music distribution technology, connecting our clients with digital service providers like Spotify, Apple Music, and other major platforms, while helping them get the most from their music. Our services include award-nominated label services, industry-leading revenue accounting, and a suite of best-in-class products. About the Role We are currently looking to grow our Client Support team at arenaflex and are seeking an enthusiastic and detail-oriented individual to join us as a Client Support Coordinator. This is an excellent entry-level position for someone looking to kick-start their career in the music distribution and technology space. Although this is a junior role, our Client Support team employs people at multiple levels of seniority beyond that, so this position will set you up for growth opportunities and provide a solid foundation for your future career. Key Responsibilities Act as the first point of contact for record labels and digital service provider partners that use our software to distribute music and manage their royalty accounting Ensure the quality of digital releases being sent to digital service providers worldwide Be exposed to the full range of products and services offered by arenaflex, making this role an excellent opportunity to kick-start your career in the music, distribution, and technology space Provide exceptional customer support and resolve issues in a timely and professional manner Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction Stay up-to-date with industry trends and developments, and apply this knowledge to improve our services and support Essential Qualifications A clear passion for music and an affinity with the online music industry Experience with classical music, either playing an instrument or handling classical metadata Customer and detail-oriented, with excellent communication skills on an international level Fluent in English (written and verbal), with strong analytical and problem-solving skills Ability to work in a tech-savvy environment and develop new skills, with a strong desire to learn and grow Hard-working, organized, and able to prioritize multiple tasks, with a strong team-oriented mindset Preferred Qualifications Previous experience in a customer-facing role, preferably in the music or technology industry Knowledge of music distribution, royalty accounting, and digital service providers Experience with agile management processes and international team collaboration Proficiency in multiple languages, with a strong understanding of cultural differences and nuances Strong technical skills, including proficiency in Microsoft Office and experience with CRM software Skills and Competencies To be successful in this role, you will need to possess a unique blend of technical, business, and interpersonal skills. You should be a strong communicator, with excellent written and verbal skills, and the ability to work effectively with internal teams and external clients. You should also be highly organized, with a strong attention to detail and the ability to prioritize multiple tasks and manage your time effectively. A strong analytical mindset, with the ability to analyze complex issues and develop creative solutions, is also essential. Career Growth Opportunities At arenaflex, we are committed to helping our employees grow and develop their careers. As a Client Support Coordinator, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and formal education and certification programs. You will also have the opportunity to work with a range of internal teams, including our technology, marketing, and sales teams, and to develop a deep understanding of the music distribution and technology industry. Work Environment and Company Culture arenaflex is a growing company with strong ambitions, and we are committed to creating a positive and supportive work environment that fosters creativity, innovation, and collaboration. Our international team is split between our head office and satellite offices around the world, and we have representatives in over 15 countries. We are a diverse and inclusive company, with a strong commitment to equality and social responsibility. We believe in empowering our employees to take ownership of their work and to make a real difference in the music industry. Compensation, Perks, and Benefits At arenaflex, we offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks and benefits, including access to the latest music releases, tickets to concerts and festivals, and opportunities to attend industry events and conferences. We believe in recognizing and rewarding our employees' hard work and contributions, and we offer a range of recognition and reward programs to motivate and inspire our team. Conclusion If you are a motivated and enthusiastic individual with a passion for music and technology, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Client Support Coordinator, you will have the chance to work with a range of internal teams and external clients, to develop your skills and knowledge, and to make a real difference in the music industry. Don't miss out on this opportunity to kick-start your career in music distribution and technology – apply now to join our team and take the first step towards an exciting and rewarding career. Apply for this job