Experienced Commercial Customer Service Support Specialist – Delivering Exceptional Service to Commercial Clients and Driving Business Growth through Effective Communication and Relationship Building

Introduction to arenaflex arenaflex is a pioneering leader in the outdoor power tools industry, renowned for its innovative battery-powered equipment that caters to both DIY consumers and professional landscapers. With a robust product line that includes 24-volt, 40-volt, 60-volt, 80-volt, and commercial-grade 82-volt battery-powered outdoor power equipment, corded equipment, and power tools, arenaflex offers the perfect solution for every job. By leveraging best-in-class technology, arenaflex tools deliver the power and performance of comparable gas-powered tools without the drawbacks of mess, fumes, and noise. As a company, arenaflex is committed to providing exceptional service to its commercial customers, and we are now seeking a highly skilled Commercial Customer Service Support Specialist to join our team. Job Overview The Commercial Customer Service Support role at arenaflex is dedicated to providing top-notch support to our commercial clients, including end-users, dealers, distributors, and the sales team. As a key member of our customer service team, you will be responsible for delivering timely and accurate responses to elevated service-related inquiries and issues. Your primary goal will be to build strong relationships with our commercial customers, address their concerns, and provide effective solutions to their problems. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Key Responsibilities Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers. Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs. Utilize SAP S/4HANA to manage sales orders, pricing, and conditions, as well as perform availability checks and ATP (Available to Promise) to ensure timely delivery and shipment. Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader and build long-term relationships with key customers, dealers, and field personnel. Optimize the use of Salesforce to drive compliance, maximize team performance, and analyze data to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly. Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues. Learn and maintain a working knowledge of all parts through training and continuing education opportunities provided by the company. Assign Service Solutions Salesforce cases in the queue based on territory and facilitate discussions with the Tech Team to ensure that all escalated issues are addressed promptly and effectively. Perform new dealer cold calling and on-boarding, as well as manage the existing dealer base in the territory from an administrative perspective, including order management, warranty claims processing, rebate processing, non-technical dealer support, demo and routing planning, dealer sales events, sales training schedule, and merchandising support. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Bilingual proficiency in English and Spanish Excellent communication skills, both verbal and written, with the ability to present a professional, friendly, helpful, and self-confident image Clear and concise communication skills, critical thinking skills, and the ability to cross-train in other tasks Tactful, professional, and detail-oriented with a willingness to continually learn and develop new skills while multitasking Demonstrated effective teamwork and interpersonal skills, including the willingness to receive direction from either supervisor or other team members to support department goals Preferred Qualifications While not essential, the following qualifications are highly desirable: Salesforce experience SAP S/4HANA experience Related industry experience (OPE, material handling, automotive) Education and Experience We require a Bachelor's degree in a related field (Business Administration, Business Operations, Logistics) or a High School Diploma/GED. Relevant work experience in customer service, sales, or a related field is also essential. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Commercial Customer Service Support Specialist, you will have access to ongoing training and education opportunities to help you develop new skills and advance your career. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and driving business growth. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values its employees and is committed to creating a positive and supportive work environment. We believe in fostering a culture of teamwork, respect, and open communication, and we are dedicated to providing our employees with the resources and support they need to succeed. As a member of our team, you will be part of a collaborative and inclusive environment that encourages creativity, innovation, and growth. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a salary, benefits, and perks that are designed to attract and retain top talent. We believe in recognizing and rewarding our employees for their hard work and contributions to the company, and we are committed to providing a comprehensive benefits package that includes health insurance, retirement savings, and paid time off. Conclusion If you are a customer-focused individual with a passion for delivering exceptional service and driving business growth, we encourage you to apply for the Commercial Customer Service Support Specialist role at arenaflex. As a member of our team, you will have the opportunity to work with a talented group of professionals who are dedicated to providing top-notch service to our commercial customers. You will also have access to ongoing training and education opportunities, a competitive compensation package, and a positive and supportive work environment. Don't miss out on this exciting opportunity to join a dynamic and innovative company that is leading the way in the outdoor power tools industry. Apply today and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job