**Experienced Community and Customer Success Manager, Education – Remote**

**Join arenaflex, a creative platform for people who make music, as we revolutionize the way artists bring their ideas to life.** Are you passionate about education, community building, and customer success? Do you have a knack for understanding customer needs and developing innovative solutions? We're seeking an experienced Community and Customer Success Manager, Education to join our team at arenaflex. As a key member of our Business Development team, you'll play a vital role in shaping the future of arenaflex by driving growth, expansion, and customer satisfaction. **About arenaflex** arenaflex is a creative platform for people who make music. Our mission is to empower artists to bring their ideas to life by providing them with the tools they need to succeed. With a massive, industry-leading catalog of licensed samples, paired with powerful AI, and access to affordable plugins and DAWs, arenaflex inspires and accelerates creative success for digital music creators. Our team is passionate about fostering a community of creators, educators, and innovators who share our vision for a more creative and connected world. **About the Role** As a Community and Customer Success Manager, Education, you'll be responsible for building and maintaining strong relationships with our education customers, partners, and community members. Your primary focus will be on ensuring our education customers achieve their goals and maximize the value of arenaflex. You'll work closely with our Business Development team to identify growth opportunities, develop engaging curricular content, and lead educational activations that empower our educators and students. **Key Responsibilities** * **Customer Concierge**: Guide new customers through the onboarding process, ensuring they understand how to use the product, address initial questions, monitor customer metrics, and identify growth opportunities based on their evolving needs and usage. * **Curricular Content Creation**: Develop and design engaging educational materials and content such as lesson plans, tutorials, instructional videos, and promotional content to support customer education and highlight features. * **Training Facilitation**: Lead training sessions, workshops, or webinars to educate customers on product features, best practices, and advanced usage, while integrating sales pitches appropriately. * **Community Building**: Connect with customers through thoughtful conversations to discover ways to foster relationships and create a sense of community. Develop personalized strategies that contribute to both their satisfaction and revenue growth. * **Feedback and Learnings**: Gather and analyze customer feedback on the product, training materials, and overall experience to use these insights to enhance our content and support, as well as to discover new opportunities for sales or product improvements. * **Education Resource**: Create and maintain a knowledge base, FAQs, and self-help resources that support customer self-service, while integrating promo information to drive awareness of additional features or services. * **Insights Reporting**: Track and report on customer engagement metrics, training effectiveness, content engagement, and sales performance. Share insights and suggestions to improve customer support, content strategies, and overall efforts. **Travel Expectations** As a key part of your role, you'll have the opportunity to travel to various campus events, educational activations, and community-building engagements. This travel is crucial for building strong relationships with our education partners, supporting on-site training, and facilitating workshops that empower educators and students alike. **Requirements** * 6+ years of work experience * 3+ years experience working in EdTech and/or community building with students, teachers, and educators * Ability to build and maintain customer relationships * Ability to understand customer needs, struggles, and desires and apply pragmatic solutions * Ability to manage multiple customer accounts concurrently * Experience and comfortability working within a CRM tool * Strong communication skills, particularly in questioning and listening and effectively communicating the benefits of a product in the classroom * Well-versed in music production or have a love for creator culture * Able to foster strong, positive working relationships with team members and cross-functional partners **Nice to Haves** Do you have other creative passions? We want you to apply those skills! Whether it be motion design, photography, illustration—you name it, we want it. **Compensation and Benefits** The national pay range for this role is $78,750 - $90,000. Individual compensation will be commensurate with the candidate's experience. arenaflex offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and a generous PTO policy. **About arenaflex Culture** arenaflex is a remote-first company that values flexibility, inclusivity, and creativity. Our team is passionate about fostering a culture of collaboration, accountability, and unity. We believe in embracing flexibility and a unified approach to navigate the ever-changing landscape of the music industry. Join us and become a part of a community that is shaping the future of music creation. **How to Apply** If you're passionate about education, community building, and customer success, and you're looking for a challenging and rewarding role, apply now! We can't wait to hear from you. Apply Job! Apply for this job