**Experienced Customer Account Representative – Remote Opportunity for Full-Time and Part-Time Professionals**

At arenaflex, we're passionate about creating unforgettable vacation experiences for our owners and guests. As a Customer Account Representative, you'll play a vital role in delivering exceptional customer service and exceeding expectations. If you're a positive-minded individual with a natural sense of hospitality, we invite you to join our team and share happiness with our customers. **About arenaflex** arenaflex is a leading provider of vacation experiences, with over 70 resorts across the U.S. and Caribbean. Our mission is to share happiness by creating memorable moments for our owners and guests. We believe in the power of vacation and its ability to bring people together, create lasting memories, and foster a sense of community. **Our Culture** At arenaflex, we value our associates and do everything we can to support their success and growth. We're proud to have been recognized as one of Achievers' "50 Most Engaged Workplaces in the U.S." and one of Sun Sentinel's 2019 "Top Workplaces in South Florida." Our collective success is reflected in our numerous awards and recognitions, including the 2023 ICMI Global Contact Center Awards Runner-up for Medium-sized contact center and the 2021 CCW Excellence Awards' Best in Class Remote Contact Center. **Job Summary** As a Customer Account Representative, you'll be responsible for providing exceptional customer service to our owners and guests. You'll receive inbound calls from customers who require assistance with complex account inquiries and/or are looking for alternatives that cannot be easily found online. Your role will involve personalizing the customer's journey from start to finish of each conversation, providing reservation assistance, and ensuring accurate vacation details. You'll also be responsible for exceeding customer expectations and anticipating their needs. **Key Responsibilities** * Provide exceptional customer service to our owners and guests through inbound calls * Personalize the customer's journey from start to finish of each conversation * Provide reservation assistance and ensure accurate vacation details * Exceed customer expectations and anticipate their needs * Utilize creative problem-solving abilities to resolve complex account inquiries * Collaborate with internal teams to resolve customer issues and provide solutions * Stay up-to-date on company policies, procedures, and products to provide accurate information to customers **Essential Qualifications** * High school diploma or G.E.D. equivalent (required) * Bachelor's degree (preferred) * Outstanding communication skills * Ability to navigate multiple systems, including MS Office, Internet, and internal programs * Reliable high-speed Internet service * Ability to work from home with focus space and limited distractions * Availability to work evenings and Saturdays (Sundays off) **Preferred Qualifications** * Previous customer service experience in a call center or retail environment * Experience working in a remote or virtual environment * Knowledge of MS Office and internal programs * Bachelor's degree in a related field (e.g., hospitality, business, communications) **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to adapt to changing situations and priorities * Strong customer service skills and a passion for delivering exceptional experiences **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our associates grow and develop their careers. We offer comprehensive virtual training programs, skill development opportunities, and network-building experiences to help you succeed. Our diverse career advancement opportunities will allow you to explore different industries, develop new skills, and diversify your experience. **Work Environment and Company Culture** Our remote work environment offers flexibility and autonomy, allowing you to work from the comfort of your own home. Our team-oriented culture values collaboration, open communication, and mutual respect. We're a drug-free workplace and an equal opportunity employer, committed to providing equal employment opportunities for all candidates and team members. **Compensation, Perks, and Benefits** * Guaranteed hourly base pay with additional incentives for performance * Average earning capability is $19 per hour * Company benefits (including select benefits for part-time positions) * Fun, team-oriented environment * Inbound call center; no telemarketing * Diverse career advancement opportunities * Skill development and network-building opportunities * Comprehensive virtual training program * Vacation discounts **How to Apply** If you're a positive-minded individual with a natural sense of hospitality, we invite you to apply for this exciting opportunity. Please submit your updated resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Job! Apply for this job